MBA1071 Do you need to offer phone support for your online business?

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 16 August 2018

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Customer support via phone: has it gone the way of the landline? These days, calling up and speaking to a live support agent may not only be unnecessary, it may be detrimental to the quality of your customer service. With live chat and email available, a phone call isn’t always the most efficient.

Transcript

Click on a timestamp to play from that location

0:00.0	Hey, welcome to the hundred dollar R. B show, refreshingly practical and honest business lessons every single day
0:16.6	with our daily 10 minute business lessons for the real world.
0:20.0	I'm your host, your coach, your teacher, Omar Zen Home.
0:23.2	I'm also the co-founder of a $100 MBA, a complete business training and community online.
0:29.2	And in today's lesson you will learn, do you need to offer phone support in an online business?
0:35.0	Well in today's episode I'm going to take it a step further and show you how email or
0:38.9	chat support can serve your customers better than phone support.
0:42.8	There's a reason why phone support is becoming less and less prevalent in the marketplace.
0:47.6	It's simply not as efficient as phone support, which I will explain to you very very shortly.
0:53.0	Now this is not to say that phone support is totally useless.
0:56.0	There are certain types of business where phone support is an advantage and a good option for you to offer your customers.
1:02.0	And I'll share with you those
1:03.9	scenarios in today's lesson as well so let's get into it let's get down to
1:07.9	business.
1:09.9	Today's episode of the $100 RBA show is supported by PODIA.
1:17.0	PODIA helps thousands of creators earn money from their passion.
1:21.0	It's an all-on-one digital storefront that you can sell courses, memberships, and digital
1:24.6	downloads in one place. It's the most creator-friendly platform on the market with zero transaction
1:31.4	fees and a super-friendly 24-7 life support team.
1:35.0	No matter what plan you're on, so they're going to take care of you even if you're just getting started.
1:40.0	What's great about PODIA is that it eliminates all the technical headaches, it takes care of every aspect of selling your course or membership or digital download.
1:47.8	If you got video courses, they do the video hosting for you.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Omar Zenhom, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Omar Zenhom and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.