May 26th - As Easyjet cancels flight because of IT issues, here's your rights
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 26 May 2022
⏱️ 7 minutes
🧾️ Download transcript
Summary
Easyjet is having a nightmare today, having to cancel dozens of flights as IT failures ground its fleet. It's a good time to remind you of your rights as passengers if flights are cancelled unexpectedly on you by any operator.
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Transcript
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| 0:00.0 | Hello, I'm Simon Caldo, welcoming you to my independent travel podcast, bringing you the latest news on travelling, which today is not at all good, I'm afraid. |
| 0:12.5 | Oh dear, oh dear, I'm speaking to you just before 6 o'clock in the evening, and all I seem to have been doing since dawn is looking at EasyJet flights being |
| 0:24.2 | cancelled, left, right and centre. It's a really tough time for EasyJet for its excellent team at |
| 0:33.1 | Gatwick and every other airport. They're doing their best, but unfortunately, they just don't have the resources, which explains why there was a problem with a number of flights. |
| 0:48.7 | I calculated about 18 flights, maybe 20 this morning, mostly to, would you believe, Italian destinations. |
| 0:57.0 | Places like Venice, Verona, Palermo in Sicily, all grounded at short notice. |
| 1:03.8 | I had a heartbreaking conversation online with somebody who set their heart on a long weekend in Naples. That didn't seem to be |
| 1:12.7 | happening. Easy Jet didn't do what they should have done, which said, we're really sorry. |
| 1:17.9 | Your six o'clock flight to Naples has gone, but we've booked you at lunchtime from Heathrow on |
| 1:23.2 | British Airways or on Alitalia to Rome or Milan and we're going to transfer you from there. |
| 1:29.4 | Instead, they went home and that was the end of their weekend. |
| 1:33.1 | Now, it got much worse at lunchtime. |
| 1:37.1 | I suddenly spotted, because many people are kind enough to get in touch with me, |
| 1:42.1 | that there were a lot of cancellations, |
| 1:44.8 | actually a huge number at Bristol Airport, |
| 1:47.7 | 20 that I've counted so far of EasyJet flights. |
| 1:52.4 | EasyJet says, we are very sorry, |
| 1:55.6 | we've had an IT system failure, |
| 1:58.4 | and therefore, well, we've been doing |
| 2:00.8 | as much as we can to get things fixed |
| 2:06.9 | and that's all very good but unfortunately there are still problems let me read you |
| 2:13.0 | exactly their statement easyjet can confirm the earlier IT systems issues have now been rectified. |
... |
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