Maximizing Customer Retention with John S. Kim

Entrepreneurs on Fire

John Lee Dumas

Content, Passive, Entrepreneuronfire, Podcast, Money, Entrepreneurs, Income, Success, Business, On, John, Marketing, Eofire, Entrepreneurship, Online, Dumas, Niche, Fire, Careers, Media, Lee, Internet, Mobile, Interview, Entrepreneur, Seo, Finance, Social

4.8 • 4.1K Ratings

🗓️ 27 August 2024

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

John S. Kim is the Co-Founder and CEO of Sendbird (YC W16), the world's no1. conversations platform for mobile apps powering 300M+ people every month.

Top 3 Value Bombs

1. “Ikigai” is finding purpose in life is having a deeper introspection of yourself and finding what you want to do for the next 30 years will ultimately make you successful and deeply happy.

2. Terminal ARR may seem too negative but it also gives leverage to the company to be able to grow and change the total growth potential of the business.

3. A lot of metrics are hard to change as the company grows so think long term and think about the value of your customers ,how to retain them , how to structurally increase the gross ARR of your business.

APIs for better customer communications - Send Bird

Sponsors

HubSpot Starting a business doesn’t have to be so hard. Go to click HubSpot.com/ent to download HubSpot’s Entrepreneurship Kit for free right now

ThriveTime Show Attend the world’s highest rated and most reviewed business growth workshop taught personally by Clay Clark and football great Tim Tebow at ThriveTimeShow.com/eofire

Transcript

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0:00.0	Boom Shake the Room Fire Nation JL D here and welcome to
0:06.4	entrepreneurs on fire brought to you by the HubSpot Podcast Network
0:09.6	the audio destination for business professionals with great shows like
0:13.2	business made simple today we'll be breaking down how to maximize
0:16.7	customer retention to drop these vibe bombs I have brought to John S Kim into Eophire
0:21.8	Studios John is the co-founder and CEO John S Kim into Eofire Studios.
0:22.8	John is the co-founder and CEO of Sendbird,
0:26.2	the world's number one conversation platform
0:28.6	for mobile apps powering 300 million plus people every single month.
0:35.0	And today, if I nation, we'll talk about terminal ARR,
0:38.3	carrying capacity, the calculation formula,
0:41.5	and so much more.
0:43.0	And a big thank you for sponsoring today's episode
0:44.7	goes to John and our sponsors.
0:47.8	The next wave, your chief AI officer,
0:50.2	hosted by Matt Wolf and Nathan Lands,
0:52.4	is brought to you by the HubSpot Podcast Network
0:54.3	The audio destination for business professionals Matt Nathan are leading AI creators in
0:58.8	your guiding light in the AI and technology frontier AI technology is transforming the way we do business
1:04.3	and the media landscape is fragmented. The next wave strives to be the leading
1:08.4	podcast on AI technology and how you can apply it to growing your business.
1:13.0	Listen to the next wave, wherever you get your podcast.
	...

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