Massive IT outage hits businesses and organisations worldwide
Newshour
BBC
4.2 • 1.1K Ratings
🗓️ 19 July 2024
⏱️ 47 minutes
🧾️ Download transcript
Summary
A major IT outage has affected businesses and organisations in much of the world, from airports and banks to hospitals and media outlets, including Australia's public broadcaster.
Also in the programme: a Russian court sentences the American journalist Evan Gershkovich to 16 years in prison on charges of spying; and less than a week after the attempt on his life, Donald Trump addresses the Republican Convention.
(IMAGE: Passengers look at flight information screens at Zurich Airport in Kloten, Switzerland, 19 July 2024. Due to a major worldwide IT outage, check-in for air travelers and flight operations are severely restricted and most flights are delayed or canceled / CREDIT: Gaetan Bally/EPA-EFE/REX/Shutterstock)
Transcript
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| 0:00.0 | Hello, I'm Celia Hatton. Welcome to News Hour from the BBC World Service, coming to |
| 0:08.8 | you live from London. Our top story is a global one, the shutdown of transport, banking and communications networks around the world, |
| 0:18.0 | all because of a faulty cyber security update that was meant to be installed quietly onto devices using |
| 0:24.9 | Microsoft Windows. This time it wasn't hackers that caused computer chaos. |
| 0:30.0 | It appears to have been human error. |
| 0:33.0 | Major airlines have delayed and cancelled flights, |
| 0:36.0 | payment systems and stock exchanges have been affected, |
| 0:39.0 | while hospitals, shipping ports, and railways |
| 0:42.0 | have also reported widespread problems. |
| 0:45.6 | The Cybersecurity Company crowd strike caused all those problems, but it says it's already |
| 0:51.2 | figured out a fix and is rushing to deploy it. |
| 0:54.4 | Customers calling Crowd Strikes Technical Support Hotline in the past few hours got this recorded |
| 1:00.1 | message. |
| 1:01.1 | Thank you for conducting CrowdStake Support. |
| 1:03.3 | CrowdStake is aware of reports of crashes on Windows hosts related to the Falcon sensor. |
| 1:10.0 | Please monitor the status via the check alert on our customer support. |
| 1:15.0 | Some of the biggest US airlines have grounded their planes and in Europe |
| 1:20.0 | several airports including Amsterdam, Berlin, and Zurich, |
| 1:23.6 | cancelled early morning flights. |
| 1:25.9 | Dean Seton was supposed to be flying to Miami this morning |
| 1:28.8 | from London's Gatwick Airport. |
| 1:31.0 | When we arrived, there was nobody in our queue. |
... |
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