Mark Patterson, Deloitte & Mark Eastham, Avantia: What 8,000 people want from their insurer (121)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 24 January 2021

⏱️ 56 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

On Podcast 121, Matthew Grant talks to Mark Patterson from Deloitte about its survey, The Future of Home and Motor Insurance. The survey is the result of interviews with 8,000 consumers across 12 countries. Mark Eastham, CEO of Avantia, which sells insurance under its HomeProtect brand, joins the discussion with a view from insurance. Talking points include: The importance of simplicity Pros and cons of embedded insurance products Connected devices and what’s holding the market back Flexibility of policy systems Why parametric solutions are capturing consumer attention Download the Deloitte report here. Read edited highlights of the conversation on the InsTech London podcast page. Sign up to our newsletter for a fresh view on the world every Wednesday morning. If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. To claim 0.5 hours for this podcast, go to the Episode 121 page of the InsTech London website, or email [email protected].

Transcript

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0:00.0	We asked people, it was about 81% of people in the UK, across all age demographics,
0:06.0	that number didn't change drastically, even when we were looking at, you know, senior citizens versus very young people,
0:12.0	all wanted to be doing these transactions online without talking to anyone. Well, here we go again. I can't believe another week has passed since we're last with you.
0:34.0	In this world of lockdown time does seem to be moving incredibly fast. Well, welcome
0:38.8	back. If you're one of our many regular friends, and if this is the first time, then you have
0:43.8	chosen a great episode to listen to. Thank you for plugging in and hitting play. Now, whether you're
0:49.3	building a company, working at an insurer, you're an investor, or maybe you're just an insuretech voyer, there's
0:55.7	going to be something in this for you. Most of us have got opinions about what we think people
0:59.7	want from insurance, but how often is that really backed up by the facts? Well, thanks to Mark Patterson
1:05.3	and his colleagues at Deloitte's, you're about to hear what 8,000 people from around the world
1:10.1	want from insurance.
1:11.7	And to make it real, Mark and I are joined by Mark Easton, CEO of Vantia, who provide insurance
1:16.9	under the name of Home Protect. I'm Matthew Grant and along with Robin Merton's run in
1:22.7	Steck, London, more of that later. But you're about to hear the five top findings from the Deloitte's
1:27.3	report and learn more about Avantia. And just to warn you in advance, this is... more of that later, but you're about to hear the five top findings from the Deloitte's report
1:27.6	and learn more about Avantia. And just to warn you in advance, this is slightly longer than our
1:32.7	usual episodes because there was a lot to get in here, but we think it's worthwhile listening
1:36.8	all the way through. There's some brilliant insights. So definitely worth hanging on to the end,
1:40.4	or if you're out for your morning run or on your exercise bike you might want to listen to
1:44.4	in two parts and don't forget if you're collecting c i points we are fully accredited and the
1:50.2	highlights from the recording are available on the website there's also a link there to the deloits
1:54.8	report and more information about avantia as well as the episode notes and finally if you've got
	...

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