Mac OS Ken: 04.02.2013

Mac OS Ken

Ken Ray

Technology

4.7 • 995 Ratings

🗓️ 2 April 2013

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Tim Cook Apologizes to China for Perceived Arrogance; Makes Changes to Reseller and Warranty PoliciesCiti Analyst Figures Chinese Anti-Apple Media Blitz Could Cost Apple $13B in SalesFidelity Contrafund Cuts Apple Position by 10-Percent in First Two-Months of 2013Apple to Hold 2QFY2013 Earnings Call on Tuesday 23 AprilKantar Says iOS Loses Lead in Smartphones in the States to Android in Its Latest SurveyApple Releases First beta of OS X 10.8.4 to DevelopersRefurbished eBay Apple Store Purged of ProductSan Francisco DA Says Apple Told Him That Next Two iPhones Preceded Tim CookMacworld/iWorld Moves to Late March for 2014; Heads to Moscone North

Transcript

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0:00.0	This is MacO-S-Kinn.
0:21.0	Tim Cook says he's sorry, City says this China thing could be big and we may know a secret about the next two iPhones. It's Tuesday, April 2nd, 2013. I'm Ken Ray and this is news from Mac OS Ken.
0:28.0	Brought to you by yours truly and supported by listeners like you. to Mac OS can Day six more information is available at
0:37.9	Macoess can.com. This show is also supported by the Mac OS Can Podcast app for the iPhone, iPad, and iPod touch,
0:47.0	available in the App Store now for $2.99.
0:52.0	Apple CEO Tim Cook has responded to and 99 cents.
0:53.0	Apple CEO Tim Cook has responded to the Chinese state-run media attacks with an apology.
0:59.6	We've talked about Apple's problems in China for the past week now. Some, though, not all of those have centered
1:05.1	around the annual CCTV investigative program 315. Apple was charged by that program and in
1:11.9	follow-up editorials and other state-run media outlets
1:14.9	with short changing Chinese consumers by offering warranties that were significantly worse than
1:19.8	those offered to consumers in the US and other parts of the world.
1:24.3	Now Cook is offered a mea-Culpa, despite reports saying that there was no significant difference
1:29.0	between the warranties offered in China and the ones offered in the states.
1:33.6	Business Insider has a translation of the apology that reads in part,
1:37.4	in the past two weeks we have received a significant amount of feedback
1:40.6	about our repair and warranty practices in China, in the process of. of or is a sign that we didn't care about or value their feedback.
1:54.0	We sincerely apologize to our customers for any concern or confusion we may have caused.
1:59.0	We recognize that we have much to learn about operating and communicating in China, but we want to
2:04.2	assure everyone that we bring the same deep commitment and passion to China as we do to any
2:09.4	other part of the and we will not rest until we achieve this goal.
2:24.0	Along with the conciliatory words came changes for the Chinese market.
	...

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