Liz Fosslein on the Secret Power of Embracing Emotions at Work
Beyond the To-Do List - Productivity for Work and Life
Erik Fisher
4.5 • 877 Ratings
🗓️ 16 June 2020
⏱️ 45 minutes
🧾️ Download transcript
Summary
Liz Fosslien is a consultant on product design and experience design projects with companies including Salesforce, SYPartners, and Ernst & Young. Her work has been featured by The Economist, The Financial Times, NPR, Quartz, Fast Company, the Freakonomics Blog, and LifeHacker.
Her book 'No Hard Feelings: Emotions At Work and How They Help Us Succeed' (co-author Mollie West Duffy) takes a look at how emotions profoundly affect key aspects of professional life. The book serves as a deeply researched guide to un-repressing emotions at work, finding constructive channels even for jealousy and anxiety, and demystifying digital interactions and coworker communication styles.
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Transcript
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| 0:00.0 | This episode is brought to you by Square, your favorite neighborhood spots run on Square. |
| 0:05.5 | If I opened a little Beyond Beans, coffee, and coaching nook on my block, I'd start with Square. |
| 0:10.9 | As you grow, business gets complex. New locations, more customers, real cash flow swings. |
| 0:17.5 | Square meets you at every step, building a loyal following, smoothing the finances, |
| 0:21.7 | and keeping the day moving. From first sale to second location, it scales with you. Need to |
| 0:28.2 | bridge a slow week? Tools to cover cash flow gaps. Want fans who come back? Built in ways to build |
| 0:34.4 | loyalty and keep them in the loop. What started as that little white card reader now powers the behind the scene stuff that actually matters, inventory, invoices, and those end of day reconciles. |
| 0:46.3 | In short, Square knocks out today's to-dos and unlocks tomorrow's what-ifs so you can focus on the work only you can do. Go to square.com |
| 0:56.6 | slash go slash beyond to learn more. That's SQ, that's SQU-A-R-E dot com slash geo slash beyond. |
| 1:07.9 | Square, meet you there. |
| 1:29.7 | Hello and welcome back to another episode of Beyond the To Do-List. |
| 1:34.3 | I'm your host, Eric Fisher, and this is the show where I talk to the people behind the productivity. This week I am talking with Liz Foslien. |
| 1:37.8 | She's the co-author of the book, No Hard Feelings, the Secret Power of Embracing Emotions at work. And this book is incredible to me, |
| 1:46.4 | because it talks about the idea that emotions aren't allowed to be in the workplace. Or, |
| 1:53.4 | when they are, they're often looked at as irrational or abnormal or a weakness or negative. |
| 2:01.4 | In this conversation, we talk about being able to forget unemotional decisions because |
| 2:06.2 | there really aren't any. |
| 2:07.7 | And using emotion and even leaning into emotion, using it, talking about it, being |
| 2:12.8 | aware of it, not trying to squelch it or, you know, neuter part of ourselves because we're human beings. |
| 2:18.4 | We have emotions. |
| 2:19.6 | We don't have just thoughts. |
| 2:20.5 | We have feelings as well. |
... |
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