4.7 • 13K Ratings
🗓️ 26 November 2018
⏱️ 2 minutes
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0:00.0 | I'm Gretchen Rubin and this is a little happier. |
0:02.8 | A friend and I were recently swapping stories about different jobs we'd had when we were younger. |
0:08.6 | And she told me a story about the first summer she spent as a waitress. |
0:12.5 | And several times she had tables of people who seemed really nice and she gave them really great service |
0:17.5 | and she seemed like she had a really great rapport with them. |
0:20.2 | She went that whole extra mile and she'd think, wow, I'm going to get a great tip. |
0:25.2 | And then she wouldn't. |
0:27.1 | Other times she'd have tables of people who seemed very indifferent or grouchy or picky or demanding |
0:31.7 | and she'd think, wow, they're going to stiff me and they'd leave a generous tip. |
0:36.7 | So finally she mentioned this observation to her manager and he said, |
0:41.1 | you're only surprised because you just started waitressing. |
0:43.5 | You'll see almost always people tip whatever they usually tip. |
0:47.5 | They don't tip more or less based on you and what you do. |
0:50.5 | And to me, this story seems to contain two lessons. |
0:54.0 | First is, although I often feel like I'm the center of the action, |
0:58.0 | often I'm not. |
0:59.3 | People aren't adjusting everything they do based on me. |
1:02.2 | I need to remember that in many cases, I'm not responsible for the reactions that I think I'm provoking. |
1:08.2 | Second, habit is powerful. |
1:11.2 | As Aristotle wrote, we are what we repeatedly do. |
1:14.9 | A generous person makes a habit of generosity. |
1:17.7 | The service for that particular meal at that particular restaurant with that particular waitress |
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