Lessons - Why the Best Products Are Built on Empathy Not Data | Mauro Porcini - First CDO of PepsiCo, 3M & Samsung
Success Story with Scott D. Clary
Success Story Media
4.6 • 326 Ratings
🗓️ 2 March 2026
⏱️ 19 minutes
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Summary
Transcript
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| 0:00.0 | HubSpot is a success story partner. |
| 0:01.7 | Now, think about listening to this podcast right now. |
| 0:04.1 | You are probably multitasking. |
| 0:05.5 | You are probably catching maybe 70 to 80% of what I'm saying. |
| 0:08.9 | Now, flip that and imagine catching only 20%. |
| 0:12.0 | It's not a good use of your time. |
| 0:14.3 | That'd be insane, right? |
| 0:15.3 | But this is the reality for most businesses. |
| 0:17.9 | Most businesses only use 20% of their data. That's like reading a book with 80% |
| 0:23.7 | of the pages torn out. You are making decisions with a fraction of the picture. All the important |
| 0:29.3 | details that get buried in the call logs and the emails and the transcripts and the chat messages |
| 0:33.7 | and it's just floating around doing nothing for you unless you use HubSpot. |
| 0:38.3 | Their customer platform brings all that unstructured data together and turns it into insights |
| 0:43.1 | that actually help you grow your business because when you know more, you grow more. |
| 0:47.6 | And when you're running a business on 100% of your data instead of 20, the decisions get |
| 0:52.9 | a lot easier. |
| 0:55.8 | Visit HubSpot.com to get the full picture today. In this lesson's episode, explore why innovation works best when it begins with people |
| 1:01.5 | rather than products. Discover how design thinking uncovers real human needs and turns them |
| 1:06.1 | into meaningful solutions, understand how balancing desirability, feasibility, and business |
| 1:10.5 | viability drive successful innovation, and learn why desirability, feasibility, and business viability drive |
| 1:11.4 | successful innovation and learn why curiosity, optimism, and kindness can unlock creativity and |
| 1:17.0 | long-term impact. |
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