In this lesson's episode, explore how balancing employee experience and customer experience drives faster growth and long-term performance.

Discover why companies that invest in people outperform competitors,

understand how leadership decisions shape culture and productivity at every stage of scale,

and uncover how an experienced mindset unlock sustainable growth across organizations of any size.

You know, you've worked with some of the biggest companies in the world.

I'm going to name names.

And they're the names that every, like, so Microsoft, Cisco, Salesforce,

Hewlett-Packard, IBM, Oracle, AT&T,&T dell and amazon those are the top of the top you can't you can't really find maybe you can if you look

hard enough but that's pretty much on the list of every large organization of where you should go to

to look for who's doing business properly and whatnot now if you ask all the leaders at those

companies they're going to say that they

focus on their employees. They're all going to say, of course, yes, employees are, you know,

the most important part of our business. It seems like such a, but are they really, are the

biggest companies in the world actually focusing on their employees at the level at which you think

is required to actually deliver the most impeccable CX? Because I would even say that you look at the companies that were disrupted. And like the classic example is like Blockbuster. I'm sure Blockbuster thought they took care of their employees. But there was a miss there was a miss there. And then there was a misalitude, you know, a lack of a lack of understanding of how the market was shifting and a lack of understanding

of how their model is being disrupted. And maybe that's because there wasn't enough

voicing of this problem internally with the employees in terms of product or how they saw

the company moving. I don't know. But how do you actually gauge whether or not a company does

have an optimized X?

Because they're all going to say it until they're not.

They're all going to say it until they're disrupted, right?

Yeah.

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