One of the departments that salespeople can come from and maybe even should come from is the service department customer service.

And today we have somebody who's got their start in customer service and built it into being a sales development rep and then now a sales development manager.

And I think you're going to get a lot out of this interview because this person grew up in Malta, which I had to Google.

I didn't know where it was. It's right off of Sicily and Italy.

And I don't know why anyone would move from there, but he did.

And he has a great perspective on this. Afterwards, he did warn me that he felt like he talked too much, but I think it was just passion.

And he wanted to rerecord it, but I really liked what he said.

And I wanted it to be unrehearsed and organic and not rehearsed and polished.

You may have a different feeling about it, but I think with podcasting, it's different than most medias where it's not staged, it's not framed, it's not rehearsed, it's organic.

And from that organicness, you get the authentic person instead of that polished salesy person.

So you can judge for yourself, but his perspective on connecting with the other person, understanding what the other person's going through, engaging and building conversations with them, I think that's incredible.

Let's get into it. I think you'll like it. I'll sum it up at the end, and I'll also give you an update on the office hours we had yesterday.

I think we had some important breakthroughs there.

So if you're in, start the conversation, get the meeting, make sure you're checking out the office hours, the second to the last chapter, the last chapter is the one-on-ones, which is pure gold.

Also, check out our friends over at ScratchPads. ScratchPads the easiest, funnest way to update your CRM, get your manager off your back and increase your revenue.

Think about it. If you could save a half hour a week, which isn't a lot of time when you see how hard it is to update the CRM the way it needs to be, should be, the manager wants it to be.

What if you could cut that half hour? Now, you multiply that by, let's say, 50, that's 25 hours. Is that right? Is my math right? That's a lot of time.

That's a lot of time. Imagine getting those hours back. Imagine getting them in December when you need them most, or whatever the last month of the year is for you.

And you're over your number, you're in accelerators, and you have all that time to close deals. Your productivity is up to you.

Yeah, I mean, management keeps putting more and more admin, data entry, requirements on us. We have to find smarter, faster ways of getting it done.

ScratchPads the answer there. Check it out at scratchpad.com, link is in the show notes below. Here we go.

Hey, Mauricio, thanks for joining us today as way of getting started. It gives a little background on yourself.

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