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The Playbook With David Meltzer

Lauren Weinberg - Chief Marketing Officer at Square

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Business, Entrepreneurship, Careers

4.91.9K Ratings

🗓️ 18 April 2023

⏱️ 20 minutes

🧾️ Download transcript

Summary

I had a discussion with Lauren Weinberg, Chief Marketing Officer of Square, about the types of businesses that tend to perform the best, how to build products around the needs of your clientele, and strategies to build lasting relationships with your customers. Learn more about Square and their offerings at: squareup.com [1:20] - How Square helps business owners to grow their business [3:29] - Why multi-vertical businesses are performing better than others [8:28] - What it means to run a customer-centric business [10:09] - Why Square put their 2020 marketing budget into refunding their customers

Transcript

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0:00.0

This is The Playbook.

0:04.6

This is Dave Meltzer with Entrepreneurs The Playbook.

0:06.8

I am so excited one of my favorite companies and now an executive, Lauren Weinberg, the

0:12.1

Chief Marketing Officer of Square has joined us to help us with her playbook to success.

0:18.2

Welcome to The Playbook, Lauren.

0:20.2

Thank you so much for having me.

0:22.6

It's so great to have you because I was just saying beforehand, I don't, you know, a lot

0:26.2

of people see Square.

0:27.2

The brand is an extremely strong brand.

0:29.7

It's amplified everywhere I go, but I'm not sure that as business people, they truly understand

0:36.7

the extraordinary capabilities and empowerment that Square has played in a critical role.

0:43.1

I consider it the most critical role in business, which I coach a lot of people, Lauren, because

0:48.5

I'm known for making a lot of mistakes and learning from them.

0:51.6

So people like to ask me for advice, not because I'm smart because I've actually made

0:55.7

a huge amount of mistakes.

0:57.1

But they'll ask me, what's the number one piece of advice, you know, for having a small

1:01.5

business or starting a business and I'll say staying in business, meaning making sure

1:06.8

each day and I have multiple businesses now that you stay in business and I will tell

1:11.6

you when they ask me, well, how do I do that?

1:13.8

I said, well, you need good partners like Square that can keep you in business.

1:19.6

And on so many different levels, Square helps people not only start a business, but most

1:25.1

importantly, more critically, it's easy to start a business, but keep us in business.

...

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