4.6 • 1.2K Ratings
🗓️ 21 June 2024
⏱️ 59 minutes
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0:00.0 | So Bob, lightning round, what do you say? |
0:02.0 | Ah, it's been promised before? |
0:04.0 | Patron Roxy from California, she says, |
0:08.0 | hi Dr Kirk and Bob. |
0:10.0 | I am opening a private practice soon and trying to determine my late cancellation no-show fee policy. |
0:18.0 | So for those who don't know, what is a late cancellation no-show fee policy bomb? |
0:24.0 | It's usually most people do 24 hours. I do 48. My therapist does 72. |
0:30.0 | It's if you no-show or cancel inside whatever the window is you have to pay the fee |
0:36.7 | The full fee the full fee right some people I think will charge a lower fee like a half fee or some something yeah I don't do that and your policy is what 48 |
0:46.2 | hours full fee traditionally it was 24 yep but eventually people are like well that's not really enough time to slot someone else in or |
0:57.8 | figure out some other thing to do with your work day. |
1:01.0 | We had a couple therapists for her it was seven days. |
1:03.4 | Yeah. Which makes more sense to me. It does it does practically speaking a therapist |
1:08.3 | can't do anything with 24 hours of time or even two days isn't enough. |
1:12.1 | Yeah. Yeah. Yeah. |
1:13.0 | Yeah. |
1:14.0 | Now, my policy is I think 48 hours. |
1:18.0 | I'm not sure. |
1:19.0 | It's been a while since I've looked at it. |
1:21.0 | But the principle that I follow is that if there's a viable excuse, which |
1:26.4 | there usually is, then I don't charge people. |
1:28.8 | If it's like they're sick or their kid is in the hospital or something like that. It's like, well, you didn't |
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