Knowledge Bomb - B.L.A.S.T. | How to Deal with Customer Complaints

Thrivetime Show | Business School without the BS

Clay Clark

Business, Entrepreneurship

4.7 • 1.5K Ratings

🗓️ 29 August 2020

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Summary

Learn how to B.L.A.S.T. your way through customer complaints.

Transcript

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0:00.0	Grab the duct tape and mentally prepare yourself for yet another mind expanding
0:08.6	knowledge bomb from America's number one business coach, Clay Clark.
0:14.0	Yes, yes, yes, and yes, and yes.
0:21.0	Jason, finally, I have found my headphones.
0:24.2	Yes. These headphones are my favorite headphones.
0:26.8	Those are some sweet headphones.
0:28.0	They're expensive and I've had them for years and some communists took them upstairs.
0:32.1	They look almost like an avionics in a way.
0:35.0	I'll let you try them on later.
0:36.0	They're incredible.
0:37.0	But I would like to complain.
0:39.0	I want to issue a complaint right now.
0:40.0	I'm upset that somebody has taken my headphones.
0:43.0	Yeah, whoever did it.
0:44.0	Do you know who took them?
0:45.0	I don't.
0:46.0	I wish I did. Okay, let's start right here.
0:48.0	On today's show we're talking about how to deal with customer complaints.
0:50.0	Now, I just told you that I'm upset that somebody moved my headphones. You did. Now I'm really not that upset and I found out that somebody moved them and I found them. It's all good.
1:00.0	But some people just never want to solve the problem.
1:05.0	They just want to be heard.
1:08.0	Yeah.
	...

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