An entitled Karen tries to get me fired after I refused to allow her to return items to our store that she had owned for literally over three years.

Things got so bad that she even said she was going to sue us all because of the way that I had treated her.

And I'm honestly still blown away by this entitled Karen.

Here's what happened.

Years ago, I did retail customer service over the phone for a high-end retail

company, the kind that sells single chairs for thousands of dollars. They have multiple brands

they own, and our call center took calls for all of them. And this call regards their kids and

teen brands. This woman calls in wanting to initiate a return. And three years ago, she bought a

complete bedroom set from one of our kids brands.

She got bed, linen, tables, dressers, curtains, literally everything. It was not uncommon for people

to call in and literally order an entire page out of our catalog. We had websites, but still sent

out monthly catalogs as well. Rich people still like the catalogs. And the older generation

would still place phone orders.

She had bought the complete bedroom for her son, but now, three years later, he was too big for

all the furniture. She wanted to return everything that she bought for store credit and used that

credit to buy all new items from our teen brands. Well, I politely advised her that we do have a 30-day

return policy, and three years is far too outside that window for me to make any exceptions. Well, I politely advised her that we do have a 30-day return policy, and three years is far too outside that window for me to make any exceptions. Well, when I said that, this is when she threw an absolute temper tantrum. She started complaining about how she's been a customer for so long, and how dare I treat her this way. I then offered to give her a 10% discount if she wanted to place an order with me over the phone,

and I could do that much without asking a supervisor, but that was still not good enough.

She begins to demand that we send someone to her home to disassemble the furniture,

pack all the items up, and take them back to the warehouse.

She also wanted me to give her the store credit for the full value of the return,

right then and there over the phone, and give her a store credit for the full value of the return right then and there

...