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Simon Calder's Independent Travel Podcast

June 9th - European air passengers’ rights rules, a reminder

Simon Calder's Independent Travel Podcast

The Independent

Places & Travel, Leisure, Society & Culture

3.6628 Ratings

🗓️ 9 June 2022

⏱️ 6 minutes

🧾️ Download transcript

Summary

Today's episode is about European air passengers’ rights rules – and the curious way that the arrival time of a plane is defined.


Entitlement to hundreds of pounds in compensation is nothing to do with the departure delay and everything to do with the time the first door is opened.


Of course, this podcast is absolutely free, as is my newsletter which you can find at https://www.independent.co.uk/newsletters


Hosted on Acast. See acast.com/privacy for more information.

Transcript

Click on a timestamp to play from that location

0:00.0

Hello, I'm Simon Calder, welcoming you to my independent travel podcast. You will be aware that I do try to bring you some intricacies from the really remarkable world of travel, and I'm going to try and do that right now in response to a question I got from a listener, and thank you for that.

0:23.0

It's all about delayed flight and your entitlement to compensation.

0:29.2

You will, I hope, be aware that under European air passenger rights rules,

0:34.0

which are adopted pretty much wholesale by the UK after Brexit, that if your

0:40.9

flight is disrupted, which means either cancelled or delayed by at least three hours, you are

0:46.0

entitled to hundreds of pounds in compensation unless the airline can demonstrate that extraordinary

0:54.0

circumstances were responsible.

0:57.1

The most remarkable aspect of the rules is that, well, some years ago,

1:02.9

European judges decided that if your flight was three hours late, that amounted to a cancellation,

1:08.7

so therefore you should have the cancellation compensation,

1:12.0

which is, for a shorter flight, 220 pounds, and even for a European flight of above

1:17.8

1,500 kilometres, that's roughly London to Budapest, you should be entitled to 350 pounds,

1:26.3

just for arriving three hours late. I agree, it is ridiculous and it bears no

1:33.4

resemblance to the amount you paid and it is clearly on or off. Your flight could be

1:40.3

three hours exactly late or it could be 23 hours late and you get exactly the same

1:46.0

amount of compensation. I don't make the rules. I just report them. And I've had an interesting

1:51.9

question from Mark who is intrigued to know how the three hours is calculated. What he means by

2:00.8

that is you've got the scheduled time of arrival.

2:03.4

Now for airlines that is the moment they expect the plane to taxi up to the stand and for the

2:09.9

parking brake to be applied. Sometimes they hit it very often they don't. They might be early.

2:15.3

They might be late. But that is the published arrival time

2:20.1

and generally they build in a bit of leeway into that not least because it reduces the number of claims

...

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