JF501: How to SCALE Your REI Biz and MAINTAIN a Superior Customer Experience #situationsaturday

The Best Ever CRE Show

Best Ever CRE

Realestatepodcast, Entrepreneurship, Business, Realestate, Investing, Realestateinvesting, Realestateinvestingpodcast

4.8 • 983 Ratings

🗓️ 16 January 2016

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

With 400 doors and counting, our Best Ever guest was turning into the mechanically cold and apathetic leasing company with choppy work orders, no mercy notices, and abrupt fees. He was able to transform the resident experience by viewing both sides of the stage front and back. Let's pull the curtains and see what tools hide behind the scenes!

Best Ever Tweet:

We got so caught up in systems that we forgot about the human being that lived there.

Jake Durtschi real estate background:

Investing for over 11 years and founded Jacob Grant Property Management
Say hi to him at jacobgrant.comand based in Idaho Falls, Idaho
Manages over 500 properties in Idaho while investing in his own deals as well
Expanding into new markets in Idaho
Hear his best advice ever here: http://joefairless.com/blog/podcast/jf30-mo-problems-mo-income-what-yep-turning-problems-into-income/
Download the PDFs he talks about here and here.
He references lucidcharts.comin this episode

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Made Possible Because of Our Best Ever Sponsors:

You find the deals. We’ll fund them. Yes, it’s that simple. Fund That Flip is an online lender that provides fast and affordable capital to real estate investors. We make funding your projects easy so you can focus on what you do best…rehabilitating homes. Learn more at http://www.fundthatflip.com/bestever.

What’s the Best Ever health plan for YOU?

Go to http://www.stridehealth.com/bestever and find a better health plan in 10 minutes or less. On average you’ll save $418 on coverage and care.

Listen to all episodes and get a FREE crash course on real estate investing at:http://www.joefairless.com

Transcript

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0:00.0	Did you know that within a decade women will hold $30 trillion in investable assets?
0:05.3	Yet somehow only 19% of women reported feeling confident in selecting investments that align
0:11.0	with their long-term goals. Our friends at Invest Her are out to change. that and it's happening June 2nd through the 4th in Austin, Texas.
0:23.7	InvestHircon is not just another real estate conference.
0:27.1	It's a transformational experience focused on real estate investing,
0:31.0	business strategies, and self-care tactics, all designed to help women take
0:35.5	control of their financial futures. Gain the knowledge and skills you need to grow
0:40.0	your portfolio and build a sustainable business all while connecting with over 500 women who are playing at the same level.
0:48.0	To learn more and to get your tickets, visit InvestHERCON.com today and use the code 100 best ever to get $100 off your ticket.
0:56.6	That's Invest Her, H-E-R, Con.com, promo code 100 best ever to get $100 off your ticket.
1:05.0	By chopping up all of my workflows and looking at everything as front stage versus backstage.
1:14.7	It's helped us develop this empathy
1:17.4	for a customer at an absolutely new level.
1:21.1	Best ever listeners, before we get into today's episode in the interview with our best ever
1:25.8	guest, I want to mention Fun That Flip, because Fun That Flip is an online lender that
1:31.3	gives you fast, convenient access to really affordable money that you need for your flip project.
1:38.5	So if you're doing residential flips, then the main thing I imagine that you're focused on, or the main two things, are the
1:46.5	deal and the money. So if you've got the deal pipeline, but you need access to cash and you want to build a reputation within a group that will
1:58.4	continue to invest their dollars into your deals, then go to fund that flip dot com forward slash best ever
2:07.2	the founder of fund that flip is Matt Rodack and he's actually one of my very first guests on the show.
2:14.2	It's episode number seven. So if you have a chance go check that out to
2:17.4	familiarize yourself with Matt and what he's all about. But when you're needing money and you want an online lender that provides
	...

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