JetBlue Airways: David Neeleman (2019)

How I Built This with Guy Raz

Guy Raz | Wondery

Business

4.8 • 31.1K Ratings

🗓️ 31 May 2021

⏱️ 66 minutes

🔗️ Recording | iTunes | RSS

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Summary

In the mid-90s, David Neeleman wanted to launch a new airline. He had already co-created a regional airline out of Salt Lake City that was acquired by Southwest. And despite his admiration of Southwest's business model, Neeleman felt there was a market for a different kind of budget airline. He envisioned flights to cities other budget airlines avoided and excellent customer service, with high-tech amenities. In 2000, he launched JetBlue and in its first year, the company flew over 1 million people, and cultivated a loyal customer following. Then came the 2007 Valentine's Day ice storm. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

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0:00.0	Hey, Prime members, you can listen to how I built this early and ad-free on Amazon Music.
0:07.0	Download the app today.
0:09.0	When you leave home, can you ever really go back?
0:12.0	Made a version!
0:13.0	Soccer legend Leo Messi and I both left Argentina as kids.
0:17.0	You know you're that piece of a puzzle that doesn't fit anywhere.
0:20.0	To so many immigrants, football is a way to reconnect.
0:23.0	Listen to the last cop in the embedded podcast feed
0:26.0	to hear the latest collaboration from MPR and Fuduro Studios.
0:30.0	Hey everyone, so what kind of person has the nerve to build an airline?
0:36.0	I mean, think of the complexity, the high maintenance airplanes, the endless regulations, oil prices, bad weather, cutthroat competition, angry passengers.
0:46.0	But today's guest, David Nealman, is so passionate about airlines that he's launched five of them.
0:54.0	His best known airline is JetBlue.
0:56.0	And a few years ago, he told me the whole incredible story of how it came about.
1:01.0	Here it is, and I hope you enjoy.
1:07.0	Her invited me to Ruth Kriss, stay-couse, and Dallas, and said, this isn't going to work.
1:12.0	You know, you're driving everybody insane in this company.
1:15.0	And he reached across the table and held my hands, I was crying, and he said, everybody.
1:21.0	And even the people that were your biggest supporters said, I, you had to go.
1:30.0	From MPR, it's how I built this.
1:32.0	A show about innovators, entrepreneurs, idealists, and the stories behind the movements they built.
1:42.0	I'm Guy Ross, and I'm the show today.
	...

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