Intuit asked us to delete part of this Decoder episode

Decoder with Nilay Patel

Vox Media Podcast Network

Technology, Business

4.3 • 3.2K Ratings

🗓️ 21 October 2024

⏱️ 57 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today’s episode, well — it’s a ride. I’m talking to Intuit CEO Sasan Goodarzi, who’s built Intuit into a juggernaut business software company in part through a series of major acquisitions: TurboTax, MailChimp, CreditKarma, and loads more. There’s a lot of good Decoder material there, and we get into it. But it’s TurboTax, and the company’s tax lobbying efforts to protect it, that really drives a major narrative about Intuit, for better and worse. So you can bet I asked Sasan about all this, and it got a bit contentious. In fact, the company's chief communications officer even demanded we delete a portion of this interview over an exchange with Sasan on TurboTax. Don’t worry — we don’t do that here at The Verge. So expect to hear that section right up top, with the rest of the interview following after. Links: Inside TurboTax’s 20-year fight to stop Americans from filing taxes for free| ProPublica TurboTax deliberately hid free file page from Google Search | ProPublica TurboTax maker Intuit spent millions in record lobbying blitz | OpenSecrets FTC: Intuit’s “free” TurboTax ads misled consumers | The Verge TurboTax isn’t allowed to say it’s ‘free’ anymore | The Verge Intuit owes you money if it made you pay for TurboTax “free” | The Verge IRS extends its Free File tax program for five more years | The Verge IRS Direct File set to expand availability in a dozen new states | IRS Mint is shutting down, and it’s pushing users toward Credit Karma | The Verge Intuit Mailchimp CEO Rania Succar on Decoder | Decoder Ethics Statement | The Verge Transcript: https://www.theverge.com/e/24037861 Credits: Decoder is a production of The Verge and part of the Vox Media Podcast Network. Our producers are Kate Cox and Nick Statt. Our editor is Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	Do you feel like your leads never lead anywhere and you're making content that no one sees and it takes forever to build a campaign?
0:09.0	Well, that's why we build HubSpot.
0:11.0	It's an AI-powered customer platform that builds campaigns for you.
0:15.0	Tels you which leads are worth knowing,
0:18.0	and makes writing blogs, creating videos, and posting on social a breeze.
0:22.0	So now, it's easier than ever to be a... and posting on social a breeze.
0:23.0	So now it's easier than ever to be a marketer.
0:25.8	Get started at hubSpot.com slash marketers.
0:28.6	Hello and welcome to Decoder. I'm Neely Patel,
0:33.0	Editor-in-Chief The Virgin.
0:34.0	Decoder is my show about big ideas and other problems.
0:37.0	Today's episode,
0:39.0	it's a ride.
0:41.0	I'm talking to Intuit CEO Sesan Gadadarsi who's built Into It into a juggernaut business
0:46.2	software company through a series of major acquisitions.
0:49.3	You're probably familiar with Quicken and QuickBooks, which are incredibly well known as
0:52.3	personal finance and small business accounting software, but nearly everything else,
0:56.2	TurboTax, MailChimp, Credit, Karma, loads more, or acquisitions of some kind along the way.
1:01.6	That leads to a lot of challenging structure questions that Sassan and I really got into.
1:06.0	Integrating all of those companies and their different approaches to software requires big decisions,
1:10.2	and into it made a big decision of handling it all by betting on interoperability that I found fascinating.
1:16.0	So far, that sounds like normal decoder stuff, right? Here's where it got weird.
	...

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