As a 911 dispatcher for more than two decades, Sarah Miller has made a career out of staying

calm under pressure.

I've worked three different locations.

You like it?

Yeah.

I was made to be a dispatcher.

Sarah says she's good at multitasking, which she says is a requirement for the job.

We usually have six to eight screens depending on what center you're at.

When Sarah starts a shift, she logs into all those computers, and then she waits.

You never know when the call will come in or what kind of call it's going to be.

In September 2016, Sarah was working the overnight shift in Ashland, Ohio, a rural town

about 60 miles southwest of Cleveland.

Just before 7 a.m., the sun was rising over Ashland's cornfields, marshes, and woods.

Sarah was about to clock out when one more call came in.

Hi, 1-1-1. What is the address to your emergency?

At the first, I couldn't hear her. It was real quiet. She was whispering.

What is it? Fourth Street laundromat.

The Fourth Street laundromat. There were just five laundromats in Ashland. The one on 4th Street was

near the center of town, a few blocks from Ashland's Main Street, with its brewery, restaurants,

bank, and dairy queen.

Police identify the caller as Jane Doe to protect her privacy.

She said she'd been abducted and that the man holding her captive was sleeping nearby.

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