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Manager Tools

Influence Through Verbal Commitments - Part 2

Manager Tools

Mike Auzenne

Management, Leadership, Strategy, Feedback, How-to, Skills, Advice, Development, Careers, Coaching, Business

4.61.4K Ratings

🗓️ 26 April 2010

⏱️ 33 minutes

🧾️ Download transcript

Summary

The conclusion of our recommendations on how to influence others by asking for verbal commitments.

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to Manager Tools. Today's cast, Influenced through verbal commitments, part two. Okay, what if I, what if I need it tomorrow? He swamped, right? And he says he can't get it to us, say, for another two days.

0:31.5

Haven't I kind of weakened my position by by asking for a date and

0:35.4

he gives me something that I can't live with? Yeah. Well, okay. Our recommendation

0:39.9

there is to consider negotiating with them when them when their suggestion their answer

0:44.7

doesn't meet with your your planning right but look before we go any further let's

0:50.0

remember something now when we get that question the question you just ask Mike it's

0:53.5

amazing it's it's I don't mean to be rude but that is the most selfish question in

0:58.9

the world it's literally as if well excuse everyone everyone should buy into my worldview right? But let's remember something. We're

1:07.0

no longer discussing at this point whether or not something is going to get done but rather

1:11.2

when it's going to get done. Look, this is an enormous leap forward.

1:15.4

There are managers who say, well, I was going to have in two days.

1:17.8

Well, screw you.

1:18.8

They get ticked about the fact that this person has agreed to help,

1:22.2

but not helping fast enough so therefore I'm not

1:24.3

very happy about that well no offense if you look at somebody go well that doesn't

1:27.3

work for me how motivating is that they'll say well fine I thought I could help but if that

1:31.1

doesn't work okay find somebody else to do it, right?

1:34.6

It's an enormous leap forward to be talking about when something can be done rather than

1:37.8

whether or not it's going to be done at all.

1:40.8

At that moment, when we're at the point of being able to discuss when it might get done,

1:46.2

we ought to be willing to reward them by trusting them to figure out what they can do and by

1:51.2

when, rather than implying now okay now you said

...

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