Improving Changeout Outcomes

HVAC School - For Techs, By Techs

Bryan Orr

Training, Careers, Airconditioning, Self-improvement, Hvac, Business, Education, Refrigeration, Heating, Ac, Apprenticeship

4.8 • 985 Ratings

🗓️ 8 August 2024

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode, we dive deep into the world of residential HVAC installations and improving changeout outcomes with Matt, a senior technician and residential install supervisor at Kalos Services. Matt brings a wealth of experience from both the service and installation sides of the business, offering valuable insights into improving installation processes and workmanship.

The conversation highlights the importance of thorough planning and communication in today's HVAC industry. With younger, less experienced technicians entering the field, there's a growing need for detailed instructions and oversight. Matt emphasizes the role of pre-installation videos, photos, and careful site assessments in preventing miscommunications and potential issues during installations.

A significant portion of the discussion focuses on quality control and the impact of workmanship on customer satisfaction. Matt stresses the importance of post-installation photos for peer review, allowing for catching errors and improving overall quality. The conversation also touches on the delicate balance of providing constructive criticism to younger technicians while maintaining positive relationships and fostering a culture of continuous improvement.

Key topics covered in the podcast:

Challenges in residential HVAC installations, including attention to detail and craftsmanship
The importance of thorough planning and communication before installations
Using pre-installation videos and photos to improve clarity for technicians
Post-installation quality control through photo submissions and peer review
Managing younger technicians and providing constructive feedback
The role of customer perception in judging installation quality
Specific technical considerations for the central Florida market, such as condensate management and voltage regulation
The importance of proper system commissioning and documentation
Creating a training culture and career pathing for technicians
Balancing efficiency with thorough quality checks and testing
Adapting to changes in the HVAC workforce and industry practices

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Transcript

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