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Masters of Scale

How Zoom grew 30x almost overnight

Masters of Scale

WaitWhat

Startups, Business, Mindset, Management, Bob Safian, Entrepreneurship, Diversity & Inclusion, Reid Hoffman, Jeff Berman

4.64.4K Ratings

🗓️ 5 February 2026

⏱️ 32 minutes

🧾️ Download transcript

Summary

Eric Yuan saw frustrated customers and wanted to make the product he worked on better – but couldn’t convince his bosses. So he struck out on his own and founded a competitor: Zoom. Yuan talks with host Jeff Berman about building Zoom into a massive player, how it handled 30x growth when the Covid pandemic hit, how he led the company through a painful round of layoffs, and more.

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Transcript

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0:00.0

Early-stage teams move fast, but juggling contractors' global payroll, HR workflows, visas, and IT equipment, that slows you down.

0:09.7

Deal brings all of it into one simple platform, so founders don't need multiple tools or a full HR team just to stay compliant.

0:17.1

Whether it's your first payroll or your first global hire, deal is designed to help from day zero and built to scale.

0:24.3

Deal is the fastest way to hire, manage, pay, and equip anyone anywhere. Deal, your Forever People platform.

0:31.9

Visit D-E-E-E-L.com slash M-O-S to learn more and book a demo.

0:39.6

As your company scales, the hardest part isn't ambition, it's alignment.

0:45.1

That's why Atlassian built the teamwork collection, an AI-powered teamwork platform designed

0:50.2

to help teams move faster together.

0:52.8

By connecting Jira, Confluence, Loom, and Rovo,

0:56.3

teams can easily align work to real business goals, plan and track progress together,

1:01.8

remove knowledge silos, and access the real magic of AI plus human collaboration.

1:08.1

Visit at lassian.com slash team changer to learn more. That's A-T-L-A-S-S-I-A-N.com

1:17.4

slash team changer. Every year product teams make the same promise. This is the year we get clear on our

1:26.1

priorities. But how do you decide which ideas to

1:29.0

prioritize? Jira product discovery is built to help you decide with confidence. It gives teams a

1:35.1

single place to capture insights, prioritize the highest impact ideas, and share living roadmaps

1:40.5

stakeholders can rally around. And because it's built on Jira, what gets prioritized

1:45.9

becomes what gets built, with end-to-end visibility from discovery to delivery. Try Jira product

1:51.7

discovery free at Atlassian.com slash scale. Build the right thing. The market was extremely crowded.

2:03.3

However, I did spend a lot of time on talking with those users.

2:08.3

Do you like Skype?

2:10.1

Do you like WebEx?

...

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