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Radical Candor: Communication at Work

How to Make Work Less Like Junior High (A Tale of 2 Jasons) 5 | 10

Radical Candor: Communication at Work

Radical Candor

Careers, Relationships, Society & Culture, Business

4.7740 Ratings

🗓️ 17 May 2023

⏱️ 44 minutes

🧾️ Download transcript

Summary

Clean escalation dictates managers not allow people to talk about one another to them behind each other’s backs and not engage in office gossip. Kim, Amy and Jason discuss how to make work less like junior high by implementing something Fred Kofman's clean escalation. The opposite of clean escalation is Manipulative Insincerity — talking about people instead of talking to them. When you triangulate, you end up creating politics. Each side becomes suspicious that you’re talking behind their back (which you are). The two begin to distrust each other and a toxic relationship develops.Read the show notes >> Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Hey everyone, it's Amy Sandler, host of the Radical Canter Podcast, and we are so excited for this week's episode.

0:06.6

But before we jump in, we've got Jason Roseoff with a very cool update to share with you all.

0:13.7

As many of our intrepid listeners already know, Kim and I co-founded the company Radical Candor five years ago

0:18.9

because we believe that radically candid communication

0:21.2

is foundational for success at work and in everyday life.

0:25.1

Drum roll please and Radical Cander is thrilled to be a part of sessions by Masterclass

0:29.7

to bring this message to the millions of users who are already Masterclass members.

0:34.4

If you are not a Masterclass member, however, sign up using a link, masterclass.com

0:39.6

slash radical candor.

0:43.9

Hello, everybody. Welcome to the Radical Canter Podcast. I am Kim Scott, co-founder of Radical

0:50.7

Cander, and author of Radical Cander and Just Work.

0:57.5

I'm Jason Rosoff, CEO and co-founder of Radical Cander.

1:01.3

And I'm Amy Sandler, your host for the Radical Cander podcast. And today, we're going to talk about how to make work less like junior high

1:06.0

by implementing something, junior high school, sixth grade.

1:13.0

We're going to implement something that Fred Kaufman, who was your coach, Kim, at Google, calls clean escalation. So first,

1:19.4

let's start with a definition of clean escalation. Here's one that I have, but I would love for you,

1:24.7

Jason and Kim, to tweak as necessary. So when we talk about clean escalation, we don't want to let people talk about one another

1:33.2

to you behind each other's backs.

1:36.3

And we don't want to engage in office gossip.

1:39.3

So we want to encourage people to talk directly.

1:42.0

And if they still can't resolve whatever issue

1:44.7

they might be having, and you're the manager, to set up a three-way conversation.

...

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