How to make America's wireless networks more reliable
On Point with Meghna Chakrabarti
WBUR
4.3 • 3.9K Ratings
🗓️ 5 April 2023
⏱️ 49 minutes
🧾️ Download transcript
Summary
T-Mobile had a major cell phone outage in February. Last year, AT&T customers in Minnesota lost service for four days. What would it take to make America's wireless networks more reliable? Harold Feld joins Meghna Chakrabarti.
Transcript
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| 0:00.0 | This is on point. I'm Megna Chocro-Bardi and let's say it's a fine February night. |
| 0:11.4 | You're thinking you want to make good on that New Year's resolution to be a better friend. |
| 0:15.7 | Spend less time on social media, more time making connections, I-R-L. You're going to |
| 0:21.3 | talk more with your friends, you're going to call them more. So, you pop in your earbuds, |
| 0:27.2 | scroll through those contacts, you hit call, and the conversation is going well. Then, all |
| 0:34.6 | of a sudden, outage. |
| 0:39.0 | New this morning, T-Mobile users across the US experience service outages overnight. The |
| 0:44.2 | cellular tracking website downdetectored.com tracked more than 80,000 outages. Users say |
| 0:50.8 | their service changed to SOS mode, meaning they were not directly connected to a network |
| 0:56.1 | but could still make emergency calls. |
| 0:59.4 | That was from February of this year, when T-Mobile suffered a nationwide cell phone outage, |
| 1:04.8 | cutting off service to more than 80,000 customers. Quote, our teams are rapidly addressing a third-party |
| 1:11.1 | fiber interruption issue that has intermittently impacted some voice messaging and data services |
| 1:16.3 | in several areas. End quote. That was from T-Mobile's president of technology, Neville |
| 1:21.6 | Ray, who tweeted after the incident. He added, the situation is improving, and we hope to |
| 1:26.8 | have a full resolution very soon. We apologize for any disruption caused. As to what caused |
| 1:33.9 | the disruption, no specific cause was identified. |
| 1:44.1 | Now we're not picking on T-Mobile alone. We're saying that an SOS call needs to go out |
| 1:50.1 | for all of the nation's cell phone networks. Because a quick perusal of local television |
| 1:56.2 | reports over the past couple of years easily produces this. |
| 2:01.1 | If you're having trouble making calls on your cell phone today, you are not alone. A major |
| 2:06.2 | outage is affecting Verizon customers nationwide, mostly here on the West Coast. And this. |
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