Welcome to the Real Estate Strategies podcast. I'm Ken McRoy and I'm here to give you creative ideas

on how you can get started or continue your journey in real estate. Each week we will bring

you inspiring and informative conversations with successful people and their path to obtaining

or investing in real estate. Enjoy the episode.

Yeah, it's Ken McElroy with MC companies and the real estate strategies in our

podcast. And I'm really excited to have today, Kelly Johnson. Let's pivot a little bit and

talk about leasing. So one of the things that did not happen, uh, or people did not move out for, you know, like 60 days.

Some did. But, you know, think about what was happening. We're on lockdown. So a lot of people

just hunkered down in their places. Every state was a little bit different. And we have properties

in multiple states. But, you know, I was just blown away. By the way, guys,

I get these emails. I get emails from my on-site folks, you know, that, you know, and there's all

these little internal contests that are going on and wins that we're celebrating as individual

properties of ours around the country are doing remarkable things.

And so how did you pivot basically say, okay, you know, how do we, how do we rent apartments?

You know, we used to have people to do it and now we don't. So, you know, let's talk through that.

Yeah, there were a couple of different fronts that we wanted to address.

And the first one was, how do we rent virtually?

So how can I take a customer's phone call and rent an apartment to them without ever being face-to-face.

And that was initial. That was in the first, you know, 72 hours. And so I did a training

call. I got on the phone with all of our leasing teams. And we worked through that together because

it is a different process. And I did want them to understand everything that we've been telling you,

not everything, but a lot of what we've been telling you to do in the past has to be shifted.

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