At the show, I want to very quickly say thank you to our podcast sponsor, which is hostfully,

so those of you that have been hiding under a rock for a very long time and don't know who

hostfully are, they are one of the market leaders in the digital guidebook world. If you haven't yet

got a digital guidebook for your hospitality business, please make sure it's the thing that you do

today. The best thing about digital guidebooks is it is free to get started. Go to h-o-s-t-f-u-l-l-y.com

and you can get a free digital guidebook today from hostfully. What you can do from there is you can

inform your guests about any changes that are currently happening in your local area. You can tell

them Wi-Fi codes, you can show them how to use the dishwasher and all of those amazing things. It's

not just for rentals, it can be used for bed and breakfasts as well. So go and get your free

digital guidebook by going to hostfully.com. There is a freemium option you can upgrade to get more

digital guidebooks and more features. When you do that, if you'd like two months free, please put

boostly to m-b-o-o-s-t-l-i-2-m in the coupon code section, you'll get two months free. I'll be back

later in this episode just to mention, hopefully, one more time, but just want to say thank you so

much to all of the team at hostfully for continuing to sponsor the podcast. It means the world. So let's

get on with the show. I don't know about you, but one of my pet peeves working in the hospital

industry for so many years is always having to answer the same question time and time and time

again. And it got to a point, I always remember this, it got to a point in the season where you just

wish that you could just staple the answer to the most common questions on your head,

so that they literally don't have to, you don't have to answer them anymore. It always got me thinking

how can you make sure that your business is idiot proof in a nice way of saying it basically.

So how that anybody can understand. So I've been always been thinking about that ever since

being in a hospitality industry. And what I want to explain to you today is steps that you can do

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