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SaaS Interviews with CEOs, Startups, Founders

How to get your first 3 customers paying $72k, from Incident Response SaaS Founder

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 18 February 2023

⏱️ 11 minutes

🧾️ Download transcript

Summary

Train teams fix outages quicker.

Transcript

Click on a timestamp to play from that location

0:00.0

You are listening to conversations with Nathan Latka, where I sit down and interview the top SaaS founders, like Eric Wan from Zoom.

0:13.6

If you'd like to subscribe, go to getlatka.com. We've published thousands of these interviews,

0:19.5

and if you want to sort through them quickly by revenue or churn, cac, valuation, or other metrics, the easiest way to do that is to go to gitlatka.com and use our filtering tool.

0:30.1

It's like a big Excel sheet for all of these podcast interviews. Check it out right now at gitlatka.com.

0:37.4

Guys, Uptime Labs was launched last year. It's a Saps platform today with three customers. Check it out right now at getlatka.com.

0:42.1

Guys, uptime labs was launched last year to SAP platform today with three customers paying six grand a month or $18,000 a month in revenue.

0:44.8

They did a million dollar pre-seed round last year at a $4 million cap today.

0:47.9

Seven folks on the team.

0:49.6

Two co-founders are still around.

0:51.0

They're looking to scale again.

0:52.0

They help you get better at incident response. For example, if two servers go down or something like that, they help you get your

0:57.6

teams up to date so they can respond quicker in a real life situation. We'll see what they do next

1:01.9

in terms of growth. Hey folks, my guest today is Hamid Silatani. He's a father and husband and he uses

1:07.2

remaining time to build uptime labs, which helps train teams to fix outages quicker at UptimeLabs.io.

1:13.4

Ahmed, are you ready to take us to the top?

1:15.6

Yes, of course.

1:17.3

All right.

1:18.1

So, give me a customer story here.

1:20.1

Tell me about a customer that's using you and how they use you today.

1:24.2

Yeah, sure.

1:25.1

So the big challenge when it comes to IT outages and recovering from outages is the chaos that it breaks out as soon as system goes down. And it takes a lot more than technical skill set to be able to recover from an outage. So a customer we signed up, our first customer, last October,

1:46.0

they were preparing for the peak period during Christmas time

...

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