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Alright, Thrive Nation, welcome back to the conversation, it's the Thrive Time Show

on your podcast download.

Now we've talked on previous podcasts about the importance of making a wow experience

for each and every client, but what I see all the time, Marshall, is I see clients that

they personally can wow their customers through their own personality, through their own

demeanor, through their own aura, but they don't have a system in place that allows their

team to wow people.

So what we want to do is now that you've created a wow moment for your client, you want

to create a wow checklist so that you're wowing your customers systematically whether

you are personally working with a customer or not.

So walk me through how to make a checklist to wow each and every customer.

Well, because physicians went to nine years of medical school, they probably don't need

checklists because pilots have logged hundreds of hours of flying, they probably don't need

checklists either.

Right.

Right.

Because they've been to a lot of school.

They've been to a lot of school.

They don't ask that.

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