The other mistake that I think a lot of owners make is they're afraid to let go.

Number one, they don't have policies and procedures in place and operations manuals that say this is how it should be done at XYZ company.

So at CPI, the company that I owned and sold out, everything was about the CPI way.

And there was nobody there that was bigger than the company.

I let my managers run the company.

I didn't micromanage them.

And a lot of that was through different things that happen in my life where I took a step back

and went to work on myself because of different things that happened. And by doing that,

taking a step back and working on myself, I was able to let them run the company and not micromanage

them. But putting procedures in place to make sure that they knew how to run the company.

Because the thing is, as most owners, it's all sitting up here. Well, it doesn't do anybody any good

when it's up here. Get it on paper and then learn to manage processes instead of people.

Welcome to the Home Service Expert,

where each week Tommy chats with world-class entrepreneurs and experts in various fields,

like marketing, sales, hiring, and leadership,

to find out what's really behind their success in business.

Now, your host, the Home Service

Millionaire, Tommy Mello. Welcome back to the Home Service expert. I'm with my main man, Kelly

Sholes, and he's an expert in leadership, coaching, finance, and accountability. That's a good

thing to be an expert in.

You're based at Mount Vernon, Washington, and you're the president of Kelly Shoals Incorporated

and the Blue Colorado Success Group Financial and accountability coach. You're a speaker coach

...