My belief is that culture is something most people think it is those things.

The games, the, hey, we do fun stuff.

And to me, it's much more than that.

It's something that your culture is something that needs to be worked on every single day.

It's not always all those things.

They are a part of it, for sure.

Yeah, we do fun things.

We have outings. We have fun games, celebrate birthdays, all of things. They are a part of it, for sure. Yeah, we do fun things. We have outings. We have

fun games, celebrate birthdays, all of that. But to me, the culture is, like you said,

it's communication and it's compassion. And compassion in that your people need to know that you

care about them. A mentor of mine once gave me a tip that I try to practice. I fail some

morning, but I write three to five thank you notes to our staff every morning, handwritten

thank you notes and I send them to their house. And it may seem like a small and insignificant,

but there's always people doing a great job, and a lot of times we fail

to acknowledge those people. And so that has been a practice that I've done for about a year now

and just really love it. It's a lot of fun. To me, that's the biggest part of culture is when

people know that you care, they'll run through walls for you. Welcome to the Home Service Expert,

where each week, Tommy chats with world-class entrepreneurs and experts, they'll run through walls for you. Welcome to the Home Service Expert,

where each week Tommy chats with world-class entrepreneurs and experts in various fields,

like marketing, sales, hiring, and leadership to find out what's really behind their success in business.

Now, your host, the Home Service Millionaire, Tommy Mello.

Welcome back to the Home Service expert.

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