How the Right Operational Procedures Can Make Employees Embrace Accountability

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 12 July 2019

⏱️ 68 minutes

🔗️ Recording | iTunes | RSS

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Summary

Greg Crabtree is the CEO of Crabtree, Rowe & Berger. He served as a board member of Quickparts and a global board member of Entrepreneurs Organization (EO). Alongside working with the EO, he is also involved in community service, and has had experience as a council member for the Boys and Girls Club of America

In this episode, we talked about Financial Management, Entrepreneurship, Business Accounting...

Transcript

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0:00.0	And you can talk about fuzzy things like culture and better hiring. And yes, all those things matter. But really at the end of the day, I've really got to have a complete process that really connects, you know, what we do and an accountability structure that people actually are drawn to not run away from. You know, and the vast majority of people run away from accountability.
0:23.9	This is the Home Service Expert podcast with Tommy Mello.
0:27.4	Let's talk about bringing in some more money for your home service business.
0:31.1	Welcome to the Home Service Expert,
0:33.3	where each week Tommy chats with world-class entrepreneurs and experts in various fields, like marketing,
0:39.6	sales, hiring, and leadership to find out what's really behind their success in business. Now,
0:46.0	your host, the Home Service Millionaire, Tommy Mello. Welcome back to the Home Service expert. My name's Tommy Mello, and today I have Greg Crabtree. He's in financial management, entrepreneurship, and business accounting. He's the CEO of Crabtree Row and Burger. Been doing that since 1986. He's a board member of Quick Parts and a global board
1:13.7	member of Entrepreneurs Organization, which is EO. Very familiar with that. And he's involved in
1:20.3	community service. He's been a council member for the Boys and Girls Club of America,
1:25.1	national area. And Greg, I'm really happy to have you on today.
1:30.1	It sounds like you've been doing this longer than me, especially in the consulting space.
1:36.2	Yeah, it took me a while to kind of get the focus and decide how we could deliver this,
1:41.3	but certainly it's been an interesting path to get there.
1:46.3	A couple of things on the background there, you mentioned being a board member of QuickBars.
1:47.8	That company actually had a successful exit in 2010,
1:51.9	so that was kind of interesting that I was not only a consultant to that business,
1:55.7	but helped them from formation to the exit.
2:00.5	So a great, great story in their remark. And then
2:03.0	global board member of the members organization, I was on the global board from 06 to 09, still
2:08.7	an active member. And the most recent thing I do for them is I chair executive ed program at
2:14.8	Horton Business School that we call EO at Horton connecting operations and finance.
2:22.2	Nice. That's awesome. Yeah, that's great. You know, we don't necessarily have a lot of people that go public,
	...

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