How Personal Pain Impacts Business Performance: Louize Yafai
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 5 April 2026
⏱️ 75 minutes
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| 0:00.0 | There are some stories that you hear and some stories that you feel. This is one that you will feel. |
| 0:06.9 | My guest today is Louise Yafai, a trusted and accredited emotional recovery and resilience coach |
| 0:12.4 | with a global practice that helps individuals, athletes, and organizations navigate life's toughest |
| 0:18.3 | transitions. A major part of her practice involves helping people rebuild |
| 0:22.5 | their lives after deep emotional and psychological trauma. She also works with organizations to expose |
| 0:28.5 | the hidden cost of personal struggle, how pain at home quietly affects what happens at work. |
| 0:35.1 | In our conversation, Louise explains how a single shift in language |
| 0:39.2 | can change recovery, why self-compassion is real strength, and how small actions can rebuild |
| 0:44.9 | confidence layer by layer. Her honesty is raw, her insights are profound, and this conversation |
| 0:51.2 | is one that will stay with you forever. And with that said, let's begin. |
| 0:59.0 | Let's just start off by talking about the clients that you work with. |
| 1:02.8 | Yeah, sure. |
| 1:03.5 | Well, I mean, the clients I work with, they're men and women. |
| 1:08.3 | I also work with organizations as well, with their hidden, silent struggles that |
| 1:15.5 | their workforce bring into work. They don't just stay at home. But let's talk about the men |
| 1:23.2 | and women that I speak to. They are, if you can imagine, they are going through divorce, |
| 1:30.4 | intimate partner violence or domestic abuse, as we call it, co-parenting battles, toxic |
| 1:36.2 | relationships, loss of identity, and burnout. And there's no one size fits all, but what I do is I fast track their emotions. So they've been |
| 1:48.6 | kind of stuck in limbo for months, if not years. So my job is to help them get clarity on their |
| 1:57.6 | emotions to really shift their focus from the negative and to move them |
| 2:05.2 | forward positively. And they've got so many negative emotions that I dial down those negative |
| 2:12.8 | emotions that they have. And as I say to them, the brain and your mind is so powerful. So feed it with as much |
... |
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