How Outsourcing Your Customer Service Can Get You Business Freedom And Glowing Reviews

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 14 August 2020

⏱️ 66 minutes

🔗️ Recording | iTunes | RSS

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Summary

Michelle Myers is the founder and CEO of Pink Callers, a team of virtual assistants providing remote customer service for business owners seeking to automate their daily tasks. When she’s not busy ensuring that her company provides great service and inspires great reviews for their clients, Michelle works with other home service support businesses on an initiative called the Safe Distance Service Association, which is a free member association for home service businesses utilizing safe distance practices for their customers.

In this episode, we talked about business development, entrepreneurship, customer service, team building, social media, automation...

Transcript

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0:00.0	going back to that motive. What's the pain point that we can help you with in your business?
0:06.0	And we can learn the software. I mean, I have all the training and tools in place to do that.
0:10.4	That's not hard. We can understand the business model. The business model is empathy,
0:15.8	getting a decent price, or getting you to the doors, the owner or the estimator or the salesperson. So just
0:22.0	connecting the dots, again, being that bridge, that's really what we do. And then just setting
0:27.2	good expectations. Yes, you've paid. Yes, you're on the schedule. No, we'll get right out to
0:32.1	you. Yes, we'll put that into the computer and make sure someone comes to see you. And all of those
0:37.4	things are exactly
0:38.9	the same no matter what business you're doing. I mean, those are generally the same across every
0:43.7	industry. And if we can just give that good customer service, set those expectations, and give
0:49.3	that business owner his time back, that's really when we win. Welcome to the home service expert, where each week Tommy chats with world-class
0:58.4	entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership,
1:04.2	to find out what's really behind their success in business.
1:08.1	Now, your host, the Home Service Millionaire, Tommy Mello.
1:16.9	Welcome back to the Home Service Expert. My name's Tommy Mello, and today I have a special
1:21.4	guest visiting us from Washington, D.C. Her name is Michelle Myers, and she's an expert at
1:27.4	business development, entrepreneurship,
1:29.3	customer service, team building, social media, and automation. A little bit about her.
1:35.3	A long time ago, she worked at Davis Carter and Scott Architect Commercial Designer for 2001 to 2008.
1:41.9	She worked at my virtual page. She was the founder and CEO from 2010 to 2019.
1:48.0	And now she's the founder and CEO of Myers-5 Group. She started that in 2018. Also, pink
1:54.2	callers, the founder and CEO from 2016 to now, the pink collars is a remote customer service provider that caters
	...

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