How great leaders respond in a crisis, w/Airbnb CEO Brian Chesky
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 9 May 2023
⏱️ 26 minutes
🧾️ Download transcript
Summary
After guiding the company through a near-death experience, Airbnb’s Brian Chesky talks with Rapid Response host Bob Safian about what he learned and how responding to a crisis both reveals your character and teaches you what’s most important. Recorded live on stage at the Masters of Scale Summit in San Francisco.
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Transcript
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| 0:00.0 | Hey everyone, you may have heard read talking about the future of AI and chat GPT on |
| 0:04.8 | Master's of Scale recently. |
| 0:06.6 | If you're interested in learning more, I want to recommend Wired's new podcast Have |
| 0:10.6 | a Nice Future. |
| 0:12.0 | Each episode explores the future of AI through illuminated conversations, featuring top technologists, |
| 0:17.7 | thinkers, and creators who share stories of how politics, culture, commerce, and more |
| 0:22.3 | are all touched by technology. |
| 0:24.8 | New episodes of Have a Nice Future are released every Wednesday. |
| 0:28.2 | You can listen and follow now wherever you get your podcasts. |
| 0:33.2 | I thought the hardest thing I would ever do in my life was start AirBnB, and I was certain |
| 0:38.3 | of that. |
| 0:39.3 | I came back from the holidays. |
| 0:42.6 | It was January 2020. |
| 0:44.7 | I thought my life was going down a certain road and I could predict it. |
| 0:49.1 | We were a $30 billion dollar company waiting to go public, and then all of a sudden, within |
| 0:53.9 | eight weeks, we lost 80% of our business. |
| 1:04.4 | You can learn a lot about people in a crisis. |
| 1:08.4 | I think the person you learn the most about is yourself. |
| 1:11.8 | The voice you just heard belongs to AirBnB, CEO Brian Chesky, one of my favorite scale leaders. |
| 1:26.9 | I'm Reed Hoffman, Bartner Greylock, co-founder of LinkedIn, and host of Master's at Scale. |
| 1:32.3 | Recently, Brian set down with my colleague Bob Safian on stage at the Master's at Scale |
| 1:36.8 | Summit in San Francisco to talk about how great leaders respond during a crisis. |
... |
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