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Food delivery has changed a lot in the last 10 years, especially in a place like New York City.

It used to be that a delivery person could work for one restaurant, hang out in the dining room,

while the orders came in, and never have to bike farther than a mile or two. But with a

rise of Grubhub and Uber Eats, the bikes got more expensive, the rides are longer, and workers

now have fewer and fewer protections. NYPD is on the hunt for the gunman who killed a delivery

worker in East Harlem. Friendsave Francisco Villalava was taking a break inside a park on Monday.

When someone tried to steal his e-bike, the confrontation left him shot and killed.

In New York, more than 65,000 workers have watched their industry transform overnight. Many of them

are reaching a breaking point, and they're taking action. Josh Jesa from The Verge recently

wrote a feature about delivery workers in collaboration with New York Magazine, and he's here to tell us more.

Hey Josh. Hey. So Josh, just start. Walk me through a typical day in the life of a delivery

worker in New York, particularly those you interviewed in Upper Manhattan. Yeah, so a typical day for

a delivery worker. Let's say a typical worker who works in the Bronx, maybe rides their electric

bike south into Manhattan in the morning, signs into the app, and gets an order, directs them to

a nearby restaurant. They pick it up. It tells them to take it somewhere in a certain amount of time.

They get there as fast as they can, because they're rated down if they are late. They drop it off,

...