Fevertree Mediterranean tonic water.

Made with zesty lemon thyme from a small family farm in Provence

and essential oils from herbs that grow in the Mediterranean sunshine.

So, if three quarters of your G&T is a fever tree tonic,

maybe it's time to call it a TNG.

Fever tree, mix with the best.

Ooh, that takes me straight to the med. Hi, it's Manveen.

This weekend, we thought you'd want to hear one of our sister podcasts,

just to get a sense of what the Times is producing across the board.

I hope you enjoy it.

We'll be back, as usual, on Monday.

Hello! back as usual on Monday. Hello and welcome to Feel Better About Money, the podcast from The Times and Sunday Times

that helps you navigate your finances and take control of your money by talking about it

openly, fearlessly, unapologetically. I'm Holly Mead. I'm Lucy

Andrews. Today we're tackling an issue that frustrates people every year and it's probably

happened to you too. Some companies make refund simple but sometimes it does feel like

jumping through hoops even when the law is on your

side. So what can you do if you're ghosted by a brand, but worse kind of ghosted? Do you

lose your rights when a third-party vendor goes out of business? And why oh why do some companies

just like to make things difficult? More importantly, what can we do to fight back if they do?

Well, luckily, we've got the Times Consumer Champion Cat Denham, who is going to help us answer some of these questions today.

Hello, Kat.

...