How Can I Improve My Live Chats with Customers?
AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design
Pat Flynn
4.9 • 638 Ratings
🗓️ 23 March 2016
⏱️ 9 minutes
🧾️ Download transcript
Summary
Today's question comes from Matt, who has a chat feature on his website. What are some good tips for his agents to increase sales without seeming pushy? Matt's site is http://www.homeoanimal.com/. I mention an episode of the Smart Passive Income Podcast with Trevor Page (http://www.smartpassiveincome.com/blog-ebook-membership-site/). Do you have a question about improving your interactions with fans and customers? Record it at http://www.askpat.com/. My audiobook recording of Will It Fly? is now available at http://willitflybook.com.
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Transcript
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| 0:00.0 | AskPath. |
| 0:07.0 | Dot com. |
| 0:09.0 | Askpads. |
| 0:10.0 | Hey, what's up everybody? |
| 0:12.0 | Paflin here and welcome to episode 567. |
| 0:15.0 | Yes, we've done 566 of these and here's the 567th. |
| 0:19.0 | As always, I'm here to help you by answering your online business |
| 0:22.3 | questions five days a week. All right, here's today's question from Matt. |
| 0:26.6 | Hi, Pat. My name is Matt from homeoanimal.com. We are using a chat system on our website and we get |
| 0:33.4 | great result with it. But we wonder to help our agent to sell more without being pushy. |
| 0:40.4 | Do you know great resources? |
| 0:42.2 | Are you planning to create a course on that subject? |
| 0:45.1 | Or can you give us a few tips, please? |
| 0:47.8 | Thank you, Matt. |
| 0:49.7 | Hey, Matt, thank you so much for the question. |
| 0:52.1 | You know, these chat features that pop up when people are on a website, they're very effective if they are done in the right way. |
| 0:58.3 | And I think it's smart of you to ask this question so you could see how your agents could do a better job for you in converting sales. |
| 1:04.1 | And a lot of it has to do with keeping track. |
| 1:05.9 | You know, you definitely want to create some systems and standard operating procedures that you can test and see what |
| 1:11.1 | works best because every audience is different. Every product has a different set of phrases or |
| 1:16.0 | interactions and sequences of events that can happen that lead to a sale. You know, you want to make |
| 1:21.2 | sure you test those things and keep track. So that's the first thing I would say. I do know that this is |
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