Hello, welcome, or welcome back to the Instech podcast.

Zoya here, and this week, Matthew Grant is joined by speakers from Docosoft, Apollo and Lloyds.

Recorded live at our May evening event in London, this panel tackles the question

the market has debated for years. Is automation really possible in specialty claims or is it

finally happening? Our speakers make the case that the future isn't coming. It's already here.

Simon White at Polo shares how it has processed over 23,000 claims with automation supporting

every file,

cutting touch times to under a day. And Zoe Woods gives the broader Lloyd's perspective,

where momentum is building, where firms are moving at different speeds, and why now might be

the moment to get on the train. So what does a claims automation platform actually look like

in practice? Where does AI genuinely add value without becoming a black box?

And if you're wondering where to start, could the simplest task be the biggest opportunity?

If you enjoy this conversation, we've also written a deeper dive on the topic,

and we'll link that article in the episode notes below.

For now, grab a coffee and enjoy the discussion.

I do want to jump straight into this point that people have been talking about technology for decades now in ways that, you know, talk when nothing's happened, we're hearing this

enthusiasm on stage. And I'm going to start with you. To my point earlier, we've got some enthusiastic people who've got together on Wednesday evening to talk about technology and claims, but really everybody else is still just going to do it the same way. Are we really now finally seeing a little bit of a change in what's happening? In terms of automation and technology and claims, I guess we're like a 17-year overnight success.

I mean, we've been doing claims, automation claims to acknowledge for, what, 2008, so probably

so even know more than me, but half the claims that go into light, we would manage with one

of our carriers.

So in terms of automation, the future is here now. What we're doing with, say,

straight through processing, we've already had, we have carriers using that at the moment, Matthew,

...