Hotel Guest Personalization: Welcome or Social Media Stalking?

Technology Revolution: The Future of Now

Bonnie D Graham

Business News, Technology, News

4.9 • 108 Ratings

🗓️ 4 February 2015

⏱️ 57 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

The buzz: Travelers' TMI brbr "The customer is #1" is a customer service industry mantra and mandate, particularly for business-to-consumer travel and hospitality staff who are required to greet each visitor by name. But now that their clients willingly share searchable, "TMI"-level personal data on digital media, how and when should the industry use it, if at all? The experts speak. brbr Deva Senapathy, Infosys: "The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." (Jeff Bezos) brbr Mike Wittenstein, Storyminers: "In work, no matter how hard you try or how much you spend, your brand can't be any better than what your customers experience." brbr Raghu Ramanathan, SAP: "The whole object of travel is not to set foot on foreign land; it is at last to set foot on one's own country as a foreign land." (GK Chesterton) brbr Join us for Hotel Guest Personalization: Welcome or Social Media Stalking?

Transcript

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0:00.0	The following program is being brought to you on the Voice America Business Channel.
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0:10.4	please visit VoiceAmerica Business.com.
0:13.3	The Voice America Talk Radio Network is the worldwide leader in live internet talk radio.
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0:20.2	The views and ideas expressed on the following program are strictly those of the host or guests,
0:25.0	and do not necessarily reflect the views and ideas held by the Voice America Talk Radio Network,
0:30.1	its staff and management.
0:31.4	Thank you. Welcome to the most nutritious hour of business talk all week.
0:46.1	This is Coffee Break with Game Changers, presented by SAP.
0:50.0	The best run business is run SAP.
0:52.6	Your host and moderator is Bonnie D. Graham.
0:55.0	You'll hear from the innovators who have learned to use game-changing technologies to shake up the status quo and help move today's businesses in new directions.
1:02.9	Now, here's Bonnie D. Graham.
1:05.3	Welcome, welcome, welcome.
1:06.5	And if you want to run with the game changers and run simple, you are exactly in the right place.
1:11.9	Welcome to Coffee Break with Game Changers.
1:13.8	We are live.
1:14.5	It's February 4, 2015.
1:16.5	Where is the year going?
1:18.0	If you're keeping track, this is live episode number 167 in a series we started back in 2011.
1:24.8	Interesting topic today.
	...

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