Holiday tech support, Hold Assist, Ask9to5Mac
9to5Mac Happy Hour
9to5Mac
4.4 • 924 Ratings
🗓️ 30 December 2025
⏱️ 54 minutes
🧾️ Download transcript
Summary
Benjamin and Chance return from the holiday break with some classic stories of tech support from the trenches. Also, iOS 26 Hold Assist proves better in theory than in reality based on listener feedback, and we do some Ask9to5Mac to close out 2025.
And in Happy Hour Plus, Benjamin and Chance debate what should be 9to5Mac’s Product of the Year. Subscribe at 9to5mac.com/join.
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Hosts
Chance Miller
Benjamin Mayo
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Transcript
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| 0:00.0 | Mayo, how was your Christmas break? |
| 0:03.0 | Yeah, it was nice. |
| 0:04.3 | And just, I didn't do very much. |
| 0:06.1 | Saw some family, saw some friends. |
| 0:07.7 | I had a bunch of, like, random tasks, or I guess Americans were called errands. |
| 0:12.6 | I thought I was meant to do. |
| 0:14.1 | Is that not a term in the UK, errands? |
| 0:16.3 | I'm pretty sure it's not British English, no. |
| 0:18.6 | Wow. |
| 0:19.8 | Yeah. |
| 0:20.0 | Because when I was a kid, we'd watch American shows and they'd always, that'd be like, you know, God, I got, I'm coming from school and do all my errands. |
| 0:28.6 | Like, we just, that was just never said in Britain. So, I'm pretty sure it's still not said. So, but yeah, those errands that were men to do, I haven't done basically |
| 0:37.6 | any of them. Oh, that's how it goes. Yeah. We drove down to Louisville to see our family. So anytime |
| 0:44.6 | you tack on five or six hours in the car on either end of a week trip for the holidays, |
| 0:51.1 | it just eats into everything and you're exhausted by the time you get back. |
| 0:54.3 | So it hasn't been very productive here either. |
| 0:56.6 | Did you have any technology wins or loses or gifts or gifts you received during the Christmas? |
| 1:04.1 | Received? |
| 1:05.7 | I would say no technology stuff, basically because I don't ask for stuff anymore. |
| 1:10.6 | And yeah, I don't really need anything. |
| 1:14.2 | Technology stuff I buy on the spot if I need it, right? |
| 1:17.2 | Like, I don't really wait for Christmas kind of things because it's just, I don't know, |
... |
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