4.8 • 186 Ratings
🗓️ 30 May 2025
⏱️ 11 minutes
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We've curated a special 10-minute version of the podcast for those in a hurry.
Here you can listen to the full episode: https://podcasts.apple.com/no/podcast/otis-ceo-moving-billions-daily-elevator-evolution-and/id1614211565?i=1000710216293&l=nb
What does it take to lead a company that moves 2.4 billion people every day? In this episode, Nicolai Tangen sits down with Judy Marks, President and CEO of Otis, the world’s leading elevator manufacturer. Judy shares insights on innovation, service excellence, and the future of mobility, exploring how Otis is revolutionizing the elevator industry. They explore Otis's role in iconic buildings like the Eiffel Tower, the challenges of spinning off during COVID-19, and her leadership philosophy that supports the company’s 44,000 field mechanics. Tune in for an uplifting conversation about moving the world!
In Good Company is hosted by Nicolai Tangen, CEO of Norges Bank Investment Management. New full episodes every Wednesday, and don't miss our Highlight episodes every Friday.
The production team for this episode includes Isabelle Karlsson and PLAN-B's Niklas Figenschau Johansen, Sebastian Langvik-Hansen and Pål Huuse. Background research was conducted by Teodora Cowie.
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0:00.0 | Hi, everybody. Tune in to this short version of the podcast, which we do every Friday for the long |
0:05.7 | version. Tune in on Wednesdays. Hi, everybody. I'm Nicola Tangen, the CEO of Norwegian Sovereign |
0:12.8 | Fund, and today I'm in really good company with Judy Marks, who is the CEO and president of Otis. |
0:18.6 | Now, Otis is an incredible company. |
0:21.5 | It's a lifts and elevator company. |
0:23.6 | And they move 2.4 billion people every day across 200 countries. |
0:29.8 | Now, I think Judy's leadership is just like a standout example of innovation and people-first culture. |
0:37.2 | And so big welcome. Thanks, Nicola. Great to be. |
0:40.1 | Great to be here in Oslo with you. So the first thing is, so now, Judy, we go into an elevator, right? |
0:44.9 | You and I together and you press, you know, fifth floor. How do you know that you're in a good elevator? |
0:53.5 | Well, the first thing is actually, as technology develops, hopefully you're going to press that floor before you ever get to the unit and the car itself. |
1:03.0 | But to me, it's about ride quality, it's about safety, and it's about just the general passenger experience. |
1:11.2 | And I think that passenger experience is going to be one of the many things that changes in the near future. |
1:16.4 | What is a ride quality? What is that? |
1:18.6 | Oh, it's something you feel. |
1:19.8 | Yeah, you feel. |
1:20.6 | But how do you feel? What do you feel? |
1:22.4 | Oh, I think, I think every person has a reaction. Is it smooth? Is it, does it bother my ears? How does it, it's just, |
1:31.2 | it's a, it's a very personal experience. Should it like accelerate a lot? Should it be, I mean, |
1:37.0 | just what, should you like start with a bang? Should it start smoothly? What should you do? Well, you know, |
1:42.5 | the goal, and Nikolai, you know, I'm an engineer. So, |
1:45.5 | so the goal is the faster you can get to acceleration, the more people you can move safely and |
... |
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