Well, for our next story, we take a look at an issue that's left one of your readers feeling well like this.

I think that's a frustrated sound there. Yes, nothing worse than the frustration of seeing a big banner ad announcing a great deal and in finding those hidden costs whack up the price.

It makes it impossible to know if you're getting a good deal.

But is it legal?

And with the New Consumer Rights Act, saying that they're preventing firms hiding fees in small print,

I wonder whether this will apply.

But we're talking specifically now about the case of one of your readers.

Now, they want a new TV, phone and broadband deal.

They wrote to you particularly annoyed at some of the provided

Virgin Media's Big Bang advert. Now, this offered at 16 pounds for nine months the TV phone and

broadband deal. However, the small print says you must also buy line rental at the same time at 1699. So that doubles the fee. Simon,

what's going on here? What are companies doing? I think that this is absolutely outrageous what

phone companies, broadband TV and phone companies do, and they're all at it with this thing,

where basically you've got a whacking great big advert with the price and then underneath it, it says this thing where basically you've got a whacking great

big advert with the price and then underneath it it says oh but you've got to take the line rental

and what they've done over the years is basically bumped up the cost of the line rental so many

times that the line rental now for example in this virgin instance is actually more expensive than

the package itself i don't think that they should be allowed to do that.

I think that where it says big bang, $16 pound a month in big letters,

it should say big bang $32.99 a month,

because that is how much it will cost you.

You cannot buy that Big Bang package for £16 a month

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