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True Crime with Kendall Rae

He Could Have Been Saved: 911 Dispatch Failures Cost Kyle Plush His Life

True Crime with Kendall Rae

Mile Higher Media & Audioboom Studios

True Crime

4.66.4K Ratings

🗓️ 2 April 2026

⏱️ 55 minutes

🧾️ Download transcript

Summary

On April 10, 2018, 16-year-old Kyle Plush got trapped in the back of his minivan, and was being crushed by the 3rd row of seats. He was able to call 911 two separate times using his phone's voice assistant, but through a series of missteps by the 911 operator and police sent to look for the car, Plush wasn't discovered until much later, when it was too late, by his father.

Kyle Plush Answer The Call Foundation: https://kyleplushanswerthecall.org/
Settlement Agreement Report: https://www.scribd.com/document/53382...
Investigation Summary Report: https://www.scribd.com/document/37919...
Smart911: https://www.smart911.com/

This episode is sponsored by:
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Transcript

Click on a timestamp to play from that location

0:00.0

If you're fascinated by true crime, then join us in October 26 for CrimeCon

0:05.2

London. Meet the biggest names in True Crime TV, experience live forensic demonstrations

0:10.4

and dive deep into the criminal mind with your favourite authors, experts, podcasters and content creators.

0:17.4

To secure your place, go to crimecon.com.com.U.K. now and be part of the UK's biggest true crime community.

0:24.2

CrimeCon London, partnered by True Crime Channel, 3rd and 4th of October, 2026.

0:37.3

Hello, everybody, and welcome back to another episode of True Crime with Kendall Ray. Thank you so much for joining me as always. And if you're new to the show, then welcome. I'm happy to have you. Now, this episode is pre-recorded. I am recording it very far in advance because if you were seeing this, if you didn't already see a pre-recorded

0:56.1

episode, this is recorded for going up during my maternity leave, which means I either am about

1:02.5

to have a baby or just had a baby. And I'm actually not even pregnant when I'm recording this.

1:08.2

So it feels really weird to say this. And I don't know when you'll be seeing this, but I'm just trying to get a jump start, which I have already explained in other previous uploads. But if you didn't see that, now you know. And if you want to know how I'm doing or where I'm at in that process, you can follow me on Instagram. I normally update, you know, some personal details here and there on there.

1:30.3

But anyway, today I'm going to be talking about a case that, well, really a story, I guess you could say,

1:37.7

about an amazing young man named Kyle Plush.

1:42.2

So I first heard about Kyle's story years ago. And ever since I've

1:46.4

heard about it, it has just stayed with me. It's always been on my mind and made me learn a lot more

1:54.8

about the dispatch system and understand how important it actually is and how there can be major failures, which is what's so

2:03.5

frustrating about this case is that Kyle's death was completely preventable. He did every single

2:10.4

thing right, and this never should have happened, and that just goes to his amazing character,

2:15.8

how smart he was. I wanted to finally talk about it after all of this time because I think it's a story

2:21.4

that more people should hear, should be aware of for their own potential safety in the

2:27.5

future, but also because I think it's something that isn't often talked about.

2:32.3

We don't often talk about dispatch in the cases that I cover.

2:36.0

I mean, there's definitely some examples of really great dispatchers and also some

2:41.3

really terrible dispatchers.

...

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