My husband always says, he says, you know, I didn't know if I had what it took to succeed,

but I knew I had what it took to fail.

Like I knew I could hear no more often.

I could just show more products to customers and let them decide.

And he was like the award-winning salesman within a year.

He got into management.

He got into training.

But here's the funny thing,

Tommy, because when he told me that story, I actually was, in my mind, I was a superstar salesperson.

Like, I customers loved me. I had like great rapport. But then when he told me that story,

I had to get honest with myself. And I did. And I said, you know what?

I don't like to hear no.

I do shut the sale down.

I do make assumptions.

And I made assumptions kind of housed under the guise of customer service, like, oh,

I'll decide for them.

But really, it wasn't customer service.

It was just me not wanting to be told no.

Welcome to the home service expert, where each week Tommy chats with world-class entrepreneurs

and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's

really behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello.

I've got Andrea Walts here, and she's an expert in training, marketing, team-building,

...