Global E-commerce Experts Onboarding Process - Seamless expansion at your finger tips!

E-Commerce Expander Secrets

Andy Hooper

Business

5 • 9 Ratings

🗓️ 3 August 2022

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

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Summary

Join us this week to discuss Global E-commerce Experts onboarding process.

Hosted by Prince Rajguru, our two onboarding officers Hannah Horton and Katherine Everett will explain how they can ensure your seamless expansion experience is effective and reassure you that your business' opportunities and potential is just one email away!

Our onboarding officers key take away's...

👉Communication is super Key!

Being the point of contact for our clients, immediately after Sales, it's our aim to ensure you are as happy as we are by keeping close and frequent communication.

👉 Taking care of expectations.

We understand how important it is to you to complete services ASAP. Therefore, we take pride in being as efficient as possible, providing you ques as to when information is required and giving a thorough introduction to our onboarding process. This is part of our focus point, so your experience is the best possible.

👉 Productivity

As part of Onboarding we always need to request lists of documents from our clients. This is when time frames might be affected; the longer it takes to fully collate the files the longer our process will be delayed. We do our best to support you as quickly as possible to minimise all or any delays.

👉 The next steps

We are the One Stop Shop Solution for all businesses wanting to expand to the EU & UK, so after every complete service, there is always more we can help our clients with.

It's a cycle, and we want your eCommerce business to be part of it!

Get in touch: https://calendly.com/eu-expansion-team/dc

Transcript

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0:00.0	E-commerce expansion myths blasted.
0:03.6	Successful cross-border expansion help.
0:06.6	Listen to the show to hear how one UK company is helping e-commerce sellers successfully expand into Europe and double their profits.
0:15.0	Hosted by Andy Hooper of global e-commerce experts.
0:20.0	Good afternoon and welcome to global e-commerce experts.
0:25.2	Good afternoon and welcome to global e-commerce experts podcast.
0:27.7	My name's Prince and one of the success managers here.
0:31.4	Today we are joined by two members of our onboarding team,
0:33.3	Catherine and Hannah. Welcome.
0:34.4	Thank you.
0:34.9	Hello.
0:35.6	Hey.
0:37.4	So good to have you both on today. We're going to be speaking about the processes that our clients go through when it comes from an onboarding point of view. So Hannah, first, if we start off with yourself, could you just tell us a little bit about yourself and your role within GE, please? Absolutely. Thank you for that nice intro. So our role is basically to help each of our clients with every service that they sign up with us.
1:01.0	And that could be VAT registrations and compliance, product compliance, even translations of their labels,
1:08.0	responsible person service, 3PL setup and integrations with the warehousing
1:13.6	system, and every service that they need to fulfil their expansion experience, we're here
1:21.7	to make that process easy and simple for them.
1:25.6	Fantastic.
1:26.5	Well set.
1:27.5	Catherine, moving on to yourself now.
1:30.1	Would you mind just telling us about when you are introduced to the client and talk me for a
1:34.7	little bit of what happens at that initial first stage, please?
	...

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