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My Unsung Hero

Gillian Kline's Story

My Unsung Hero

Hidden Brain Media

Society & Culture

4.81.2K Ratings

🗓️ 2 December 2025

⏱️ 5 minutes

🧾️ Download transcript

Summary

Shortly after being diagnosed with breast cancer, Gillian realized she had a day left to choose a health plan that could make or break her treatment. She reached out to her employer's HR representative, who not only helped with choosing a plan, but set a lifelong example of what kindness looks like.

Transcript

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0:00.0

From Hidden Brain Media, I'm Shankar Vedantam.

0:06.5

This is My Unsung Hero, stories where one person reached out to help another in a time of need.

0:13.0

My Unsung Hero is my therapist.

0:16.0

I said, it's okay.

0:17.0

I still love you.

0:19.0

You're still my best friend.

0:20.0

So if she hears this, I just want to say, thank you.

0:24.9

Today's story comes from Jillian Klein. In 2015, Jillian was diagnosed with breast cancer.

0:31.7

She was 28 years old and months away from getting married. The very next day, she realized

0:37.2

that it was the last day of open enrollment at her workplace.

0:41.0

Usually, she just let her health insurance roll over.

0:44.1

But now, she suddenly had to decide if her plan would be enough to cover all the expenses

0:48.9

that would come with cancer treatment.

0:51.4

It was all so overwhelming, and I didn't know what I was going to do. I didn't

0:56.3

understand co-pays or deductibles, but I did know that not having the right plan could be devastating.

1:04.8

So I called Alex Mackey, the HR team member in charge of benefits. I didn't know Alex very well at this point.

1:12.9

We were work-friendly, but we weren't close. And yet she was going to be the first person

1:18.8

outside of my parents and my fiance that I was about to tell what was happening. I was not

1:24.4

ready to say the words, I have cancer, but I had no choice.

1:29.3

So I told Alex.

1:32.7

She said, don't worry about a thing.

1:36.1

I'll make sure you're enrolled in the right plan.

...

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