Get Your Clients To Fall In Love With Your Customer Experience
The Chris Harder Show
Chris Harder
4.9 • 1.5K Ratings
🗓️ 24 July 2023
⏱️ 12 minutes
🧾️ Download transcript
Summary
You need to exceed customer expectations when it comes to the customer experience. It's not just about providing excellent customer service; it's about creating an all-encompassing and visceral experience that appeals to all senses, fosters deep connections among the group, and keeps clients coming back.
Today, I am sharing the behind-the-scenes process of how we go above and beyond to provide exceptional in-person client experiences for our Roundtables and the Elite Mastermind. I walk you through how to make strategic investments in high-quality venues, dining experiences, and additional perks, go the extra mile, and prioritize the customer experience.
IN THIS EPISODE, WE TALK ABOUT:
- How to go the extra mile for your customer's experience
- Tips for building a conscious budget for your client experiences
- Why investing in customer experience is so important
- The small details that will have clients returning again and again
RESOURCES
- Text ROUNDTABLE to 310-421-0416 to get information on our next roundtable event
CONNECT WITH CHRIS
Follow me: @chriswharder
Visit my website: chrisharder.me
Learn more about frello, my peer-to-peer lending app: frelloapp.com
Follow frello: @frello_app
Transcript
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| 0:00.0 | I am of the belief that you always need to make sure that you're going above and beyond |
| 0:05.3 | on your customer experience. And I don't mean customer service, although this is an aspect of |
| 0:10.5 | customer service. I mean your customer experience. Spend the extra money on the nicer venue |
| 0:17.4 | that's going to really give them that amazing feel when they walk in, give them that great first |
| 0:23.6 | impression. Welcome everybody to the Chris Harder show where we are making you unapologetic about |
| 0:33.1 | your pursuit of success. Knowing that when good people like you make good money, they can then do |
| 0:37.7 | great things. My name is Chris Harder and several times per week. I will bring you epic guests, |
| 0:42.8 | solo episodes, and every single tool trick and skill set you need to grow your business, |
| 0:47.4 | grow your money mindset, and to grow your wealth to levels that you have never reached before. |
| 0:52.0 | I've ended up in a unique place in life where I've got the experience, the connections, |
| 0:55.7 | and all of the secrets that it takes to be successful. And I'm lifting the curtain to reveal it |
| 1:01.0 | all to you in an effort to help put you in a position of abundance so great that you can then be |
| 1:06.4 | as generous as possible. So let's lock arms and let's get started. |
| 1:14.0 | Hey everybody, welcome back to the Chris Harder shows another money Monday here where we absolutely |
| 1:17.8 | believe that both prosperity and generosity can and must coexist. So today I kind of wanted to |
| 1:22.7 | lift the curtain on how we make sure that we go above and beyond and spend extra on our in-person |
| 1:29.2 | client experiences. And really we just have two in-person experiences right now, right? We've |
| 1:34.0 | got the round tables which are 48 hours where where you come and you are able to meet 14 other |
| 1:40.2 | entrepreneurs. We keep them small and intimate. And in that 48 hours we purposely curate |
| 1:44.9 | collaboration among each other, teaching each other, and then I weigh in on your businesses in a very |
| 1:49.2 | strategic way and you get these 20 minutes each in front of the room where you get to ask questions |
| 1:53.8 | and everyone has input, right? So I'll spare the details on that but you get the picture. It's like |
... |
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