From Triggered to Tactical: How to Stay Calm, Ask Better Questions, and Take Control
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 1 May 2026
⏱️ 73 minutes
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| 0:00.0 | Welcome to this masterclass edition of Negotiate Anything. With over 1,700 episodes featuring some of the world's brightest minds, we've carefully curated a couple of powerful conversations for you. |
| 0:11.7 | What makes this so special is that you'll hear how different experts from different industries approach the same challenge in their own unique ways. |
| 0:19.8 | Our goal is to give you multiple perspectives so you can build their own unique ways. Our goal is to give you multiple perspectives |
| 0:22.5 | so you can build your own unique style. Success doesn't look the same for everyone. And in this |
| 0:28.0 | masterclass, you'll see exactly why. Let's dive in. Beth, thanks for joining us today. |
| 0:39.5 | Thank you so much, Kwame. |
| 0:40.6 | Thank you for inviting me to come on your show. |
| 0:42.8 | Yeah, it's my pleasure. |
| 0:44.0 | You come highly recommended by multiple people. |
| 0:46.2 | So you're able to join us. |
| 0:48.3 | I'm flattered. |
| 0:49.5 | So how would you get it started by telling us a little bit about yourself and what you do? |
| 0:53.5 | Sure. |
| 1:03.0 | My main role is a professor of practice at Columbia University and I direct a master's program in negotiation and conflict resolution. Plus, you stick around any place long enough, you take up other kinds of leadership roles, which I have. |
| 1:07.0 | And then in addition to the university, I do consulting and coaching, mostly in the area of |
| 1:12.7 | coaching women on negotiation and also helping organizations that have conflict, which I know |
| 1:19.2 | many organizations say, oh, no, that's not us. But yes, it is. I was wondering which organization |
| 1:23.4 | says they don't have conflict. I think everybody does. They do, but you know, it's not where they want to |
| 1:29.0 | lead with that. And especially working internationally, people have different relationships to the word |
| 1:33.4 | conflicts. You have to think about how do I need to frame this in a way that won't just build a wall, |
| 1:38.8 | but would actually allow them to listen and engage in something that just helps them work better together. |
| 1:45.0 | Oh, that makes sense. |
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