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Negotiate Anything

From Triggered to Tactical: How to Stay Calm, Ask Better Questions, and Take Control

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7748 Ratings

🗓️ 1 May 2026

⏱️ 73 minutes

🧾️ Download transcript

Summary

What if the hardest part of negotiation isn’t the other person — but the story you’re telling yourself? In this masterclass episode of Negotiate Anything, two expert perspectives reveal how identity, self-awareness, and emotional intelligence shape every conversation you have. Columbia professor Beth Fisher-Yoshida shares how slowing down, asking better questions, and resisting snap judgments can transform conflict into connection. Then, negotiation strategist Glenn explores why your identity — who you choose to be in the moment — is your greatest advantage. It’s not just about tactics; it’s about showing up with clarity, empathy, and intention. You’ll learn: Why curiosity outperforms confrontation How your internal narratives drive your outcomes When to push forward—and when to walk away This episode isn’t just about negotiating better deals — it’s about becoming a better communicator in every part of your life. Because how you show up changes everything.

Transcript

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0:00.0

Welcome to this masterclass edition of Negotiate Anything. With over 1,700 episodes featuring some of the world's brightest minds, we've carefully curated a couple of powerful conversations for you.

0:11.7

What makes this so special is that you'll hear how different experts from different industries approach the same challenge in their own unique ways.

0:19.8

Our goal is to give you multiple perspectives so you can build their own unique ways. Our goal is to give you multiple perspectives

0:22.5

so you can build your own unique style. Success doesn't look the same for everyone. And in this

0:28.0

masterclass, you'll see exactly why. Let's dive in. Beth, thanks for joining us today.

0:39.5

Thank you so much, Kwame.

0:40.6

Thank you for inviting me to come on your show.

0:42.8

Yeah, it's my pleasure.

0:44.0

You come highly recommended by multiple people.

0:46.2

So you're able to join us.

0:48.3

I'm flattered.

0:49.5

So how would you get it started by telling us a little bit about yourself and what you do?

0:53.5

Sure.

1:03.0

My main role is a professor of practice at Columbia University and I direct a master's program in negotiation and conflict resolution. Plus, you stick around any place long enough, you take up other kinds of leadership roles, which I have.

1:07.0

And then in addition to the university, I do consulting and coaching, mostly in the area of

1:12.7

coaching women on negotiation and also helping organizations that have conflict, which I know

1:19.2

many organizations say, oh, no, that's not us. But yes, it is. I was wondering which organization

1:23.4

says they don't have conflict. I think everybody does. They do, but you know, it's not where they want to

1:29.0

lead with that. And especially working internationally, people have different relationships to the word

1:33.4

conflicts. You have to think about how do I need to frame this in a way that won't just build a wall,

1:38.8

but would actually allow them to listen and engage in something that just helps them work better together.

1:45.0

Oh, that makes sense.

...

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