From $80K in Student Debt to Regional Director of $54M HVAC Team with Kyle Fleck of Service Minds

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 10 July 2023

⏱️ 72 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today’s show, we are putting Kyle Fleck in your passenger seat to discuss his journey through the trades and what it really means to serve the client. Growing up in Pennsylvania, Kyle did what many kids do and that is go to college. What he got was $80K in debt. Given the opportunity to enter the trades as a dispatcher, Kyle took the jump, and the journey began. Growing through the ranks Kyle experienced the trades in many positions including dispatcher, marketing director, office manager, service manager, sales manager, and now regional director. Now, passionate about leading leaders, Kyle spends his days guiding multiple branch managers through the challenges that come. On the show, Kyle shares his approach in serving the client, some ideas for goal setting and accountability, as well as other great thoughts from behind the curtain.

Transcript

Click on a timestamp to play from that location

0:00.0	I mean, our system that we teach is serving our customers.
0:07.0	We're showing empathy by, I said this earlier, asking, you know, if we're parked okay, may I come in?
0:13.0	If you're not giving them options built on their needs, then you're not serving them.
0:18.0	If you're just going in a house and writing down, you need a new
0:21.7	system, you're not serving that customer. You know, I believe that our system that we teach them
0:30.4	ultimately is serving our customers.
0:37.2	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:17.7	Hey. Hey, welcome to another episode of the Waste No Day podcast.
1:20.8	Your host, Nate and Brian are hanging out with you again.
1:23.8	And we are excited to be back after Independence Day.
1:25.4	Hope you had a great time there.
1:27.1	We're so grateful to be a part of this nation.
1:45.0	And we're also grateful to invite on a new guest this week. Mr. Kyle Fleck will be joining us. He is the regional director out of one hour heating and air conditioning in Florida with service mines. And we're excited to talk to him today about the many things that he's doing in terms of training his people and leading leaders.
1:51.8	It's going to be a good conversation, but of course, as we always do, Brian and I are going to spend a little bit of time ourselves talking about the subject today.
1:53.9	We're going to start off with Brian's quote.
1:57.0	We are all in the people business.
1:59.9	You must become an expert with people.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Brian Burton & Nate Minnich, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Brian Burton & Nate Minnich and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.